Customer Service Representative – EU Support
one.com
- Cebu City, Cebu
- Permanent
- Full-time
Do you enjoy solving problems and making a real difference?
one.com is looking for motivated and customer-focused individuals to join our team!Your tasksHandle inbound or outbound customer interactions via chat and emailRespond to inquiries with professionalism, empathy and efficiencyIdentify customer needs and deliver effective, timely solutionsCollaborate with internal teams and escalate issues when neededAssist with onboarding and mentoring new team membersStay informed on our products, services and company policiesRecommend and upsell relevant products and services when appropriateYour qualificationsHigh school diploma or equivalent educationStrong English communication skills (written and spoken)Basic computer literacy and familiarity with internet-related toolsA team-oriented mindset and a pro-active attitudeYou're efficient and can quickly adapt to new situationsA natural problem-solver with empathy and professionalismNice to haveExperience in customer serviceProficiency in an additional language (especially Swedish, Danish, German, Dutch, French or Spanish)What we offerThe chance to work with a leading name in web hosting and digital solutions.A vibrant, collaborative team where your ideas and contributions matter.Competitive salary with attractive performance-based bonuses.Health InsuranceA free website with a domain and hosting, where you can choose your domain nameWe welcome talent in all its diversity. Your gender, background, age, beliefs, or personal story do not define your opportunities here, what matters to us is mutual respect, personal appreciation, and creating a workplace where motivation and collaboration thrive.We believe in supporting your personal and professional growth, recognising you as both an individual and a valued team member.We want to continue to grow with you and why we look forward to getting to know you.