Customer Success Manager

• Check out
• Know more about our Team via

• Develop and maintain strong relationships with clients and assistants
• Ensure client satisfaction and success with our products and services
• Build trust through regular communication and proactive support

• Review customer accounts, performance metrics, and goals to identify growth opportunities
• Address and resolve customer issues promptly and effectively
• Coordinate with support teams to deliver comprehensive solutions

• Facilitate the onboarding process for new customers, providing comprehensive support
• Ensure smooth transitions and effective use of Magic's services
• Establish clear expectations and success metrics with clients

• Act as the voice of the customer internally, advocating for their needs
• Work proactively to ensure customer retention and minimize churn
• Identify expansion opportunities and showcase the value of Magic services

• Gather customer feedback and collaborate with product and development teams
• Analyze customer data to provide insights and recommendations
• Prepare regular reports on customer health and engagement metrics

• Client Retention Rate - Maintaining and improving client continuity and satisfaction
• Net Revenue Retention (NRR) - Growing revenue from existing accounts through upsells and expansions
• Customer Satisfaction Scores (CSAT/NPS) - Achieving and maintaining positive client feedback

• Proven experience in account management, relationship management, or customer success, in the B2B realm.

• Solid business acumen and a thorough understanding of the B2B sales cycle.
• Adept at fostering and managing relationships with US-based B2B clients, preferably within business consultancy or recruitment and staffing sectors.
• Experience engaging with top-tier clients (C+-level), showcasing your executive presence and exceptional communication skills.
• Proficiency in CRM software (e.g., HubSpot) to masterfully manage customer relationships and drive progress.
• Stellar interpersonal and communication skills that build trust, foster rapport, and create extraordinary client experiences.
• A self-motivated and results-driven attitude that fuels your passion for customer success and relationship management.
• A Bachelor's Degree in any field, showcasing your commitment to continuous learning and personal growth.

• Enthusiastic learner, eager to be trained, mentored, and harnessed, continuously growing your skills and expanding your expertise.
• Exceptional communication skills that captivate and inspire stakeholders, leaving a lasting impression.
• Strong analytical abilities to understand client needs and track progress, consistently driving toward success.
• Collaboration with cross-functional teams, harnessing collective expertise for remarkable customer outcomes.
• Impeccable organizational skills and unwavering attention to detail, ensuring nothing falls through the cracks.
• Flexible and adaptable, willing to work a schedule that aligns with client needs and business demands.

• You're passionate about cultivating lasting client relationships and have a stellar history of enhancing client satisfaction and loyalty in the B2B sector.
• Strategic thinking is second nature to you, and you're adept at proactively identifying new avenues for service expansion and client growth.
• You excel in dynamic environments, readily adapting to new challenges and swiftly responding to the changing needs of clients.
• Remote collaboration is your forte, with strong proficiency in leveraging contemporary communication tools and technology to drive success and efficiency.
• You thrive on building and maintaining strong networks within B2B industries, leveraging these connections to create new opportunities.

• Founded in San Francisco in 2015, we're a thriving global company with 200+ employees
• Venture-backed and rapidly growing in the AI-powered executive assistant space
• Opportunity to work directly with founders and key decision-makers
• Full remote work with flexible hours - design your ideal work-life balance
• Competitive salary and benefits package

Magic