Virtual Assistant w/Home Improvement & Handyman Services
- Philippines
- Permanent
- Full-time
We are hiring a proactive, tech-savvy, and highly organized Virtual Assistant to support our client in the home improvement and handyman services industry. The business provides repair, maintenance, and property improvement solutions to homeowners, seniors, and busy families, managing projects from small fixes to larger renovations with a team of four full-time technicians.
The Virtual Assistant will provide essential back-office support so the owner can focus on field operations and business growth. Key priorities include organizing multiple inboxes, managing the calendar and technician schedules, following up on leads, and keeping CRM records accurate. The ideal candidate will be detail-oriented, self-motivated, and comfortable managing multiple priorities in a fast-paced environment.Responsibilities:Email & Inbox Management:
?Organize and maintain two main inboxes: one for the handyman business and one for Thumbtack leads.
?Create and manage dedicated folders for key sources such as Headquarters, Thumbtack, and Yelp to ensure important messages are easy to find.
?Flag urgent or high-priority emails for the owner's immediate attention.
?Maintain inbox organization daily to prevent missed leads or overlooked client messages.Calendar Management & Scheduling Support:
?Maintain and update the owner's calendar with job schedules, technician assignments, addresses, client names, phone numbers, and job details.
?Send timely reminders and updates to technicians regarding schedules.
?Ensure calendar changes are communicated promptly to all relevant parties.SOP Creation & Documentation:
?Document workflows, processes, and recurring tasks into Standard Operating Procedures.
?Update SOPs regularly as processes evolve.CRM Management:
?Manage and update the company's Housecall Pro CRM with leads, estimates, job details, and invoices.
?Input data promptly to avoid backlogs, ensuring accurate records for all client interactions and completed jobs.
?Utilize CRM for incoming/outgoing calls and text messages to clients.Lead Follow-Up:
?Conduct both warm and cold lead follow-ups via phone calls and email.
?Prioritize warm leads from Thumbtack, Yelp, and Home Depot.
?Document all follow-up activities in CRM.
?Use a personable, professional approach to increase conversion rates.Customer Service:
?Respond to client inquiries primarily via SMS/text, calls, and email.
?Provide timely and courteous responses, ensuring customer satisfaction.
?Relay accurate information about services, schedules, and next steps.Additional Future Tasks:
Research:
?Conduct research for tools, software, and processes that can improve efficiency (e.g., VPN options for secure account access).
?Support occasional product or material sourcing when needed.
?Research relevant visuals or references for project presentations.Project Management:
?Manage projects from initial lead to job completion.
?Coordinate tasks such as technician scheduling, ordering materials, gathering before/after photos, and requesting client reviews.
?Assist in preparing and presenting project estimates, including visual mockups for larger jobs using AI tools.Key Performance Indicators:
?Within 60-90 days, demonstrate the ability to consistently follow up with leads through phone calls and emails.
?Successfully generate new leads and schedule them for service.
?Ensure all scheduled leads are accurately recorded and updated in the CRM.Qualifications:
?3 years+ as a Virtual Assistant, Administrative Assistant, or in a similar support role, preferably in a remote setup.
?Experience in customer-facing roles (email & phone-based communication required).
?Excellent verbal and written English communication skills.
?Proven experience in lead follow-ups (both warm and cold).
?Experience with CRM systems, preferably Housecall Pro or similar platforms.
?Knowledge of handyman/home improvement/construction terminology is a plus.
?Experience creating project presentations and using AI tools for visuals is preferred.
?Highly organized, process-driven, and proactive.
?Tech-savvy with the ability to quickly learn new tools and platforms.
?Able to manage multiple priorities in a fast-paced environment while working independently.You're a Great Fit If You:
?You excel at following up with both warm and cold leads through phone calls and emails, turning inquiries into scheduled jobs.
?You're confident in handling outbound calls, sending timely follow-ups, and keeping Housecall Pro records accurate and up to date.
?You're highly organized in managing multiple email accounts, keeping important messages flagged and sorted into dedicated folders.
?You can maintain a conflict-free calendar and ensure technician schedules are accurate, updated, and communicated promptly.
?You can create and maintain SOPs to make recurring processes clear and consistent.
?You're adaptable to different communication tools, including SMS/text platforms and CRM systems.
?You're comfortable responding to customer inquiries via SMS, phone, and email, ensuring a positive experience.
?You work well independently, staying proactive in managing leads, scheduling, and keeping operations organized.
?You have the ability to coordinate larger projects from start to finish, including ordering materials, preparing visuals, and gathering client reviews.
?You can research tools, software, or processes-such as VPN options-to improve efficiency and support business growth.Time Commitment:
?Full-time position with remote work setup
?7:00 AM - 4:00 PM MST Monday - FridayWhat You'll Get
?Competitive base salary
?13th Month Pay
?Performance-based incentives
?100% Remote work setup
?Opportunity to work with a high-growth team and industry leaderOur Hiring Process
?Shortlisted candidates will be contacted within 3-5 business days.
?Interview with the Recruiter
?Interview with the Hiring Manager
?Job OfferSKILL REQUIREMENT
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