Customer Support Specialist
- Quezon City, Metro Manila
- Permanent
- Full-time
- Tackle customer inquiries via email, chat, and ticketing systems.
- Resolve account, order, and troubleshooting issues with empathy.
- Handle escalations calmly and professionally.
- Keep CRM and support tools updated with accurate records.
- Spot recurring issues and share feedback to improve processes.
- 2+ years of customer support experience (email, chat, ticketing).
- Excellent English communication skills, both written and spoken.
- Empathetic and professional — you make people feel heard.
- Proactive, detail-oriented, and highly reliable.
- Remote-ready: Slack, Zoom, Notion, CRMs.
- Familiarity with David Ghiyam’s content — ideally aligned with or fans of his work.
- Bonus points if you’ve supported coaches, educators, or content-driven businesses.
- 100% remote role with flexible working hours.
- A mission-driven team where your work truly matters.
- Growth opportunities as the brand continues to expand.
- A collaborative, supportive culture that values your input.
At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be.What to Expect from Our Application Process?
Once you apply, you’ll receive an email guiding you through the next steps, including an assessment tailored to the role. Be sure to check your inbox (and your spam folder, just in case) for further instructions.We understand your time is valuable, so we strive to keep the assessment process under 45 minutes whenever possible, though some roles may require a slightly longer time investment.Once selected, you’ll have the chance to schedule your first interview with our team. We aim to make the process as smooth and transparent as possible, so you’ll always know where you stand.Adaptive Teams is proud to be part of a group of companies founded by Nate Ginsburg, built with a two-fold mission: to discover and empower amazing talent while building strong, connected communities all around the world. This vision drives everything we do, from the way we recruit to how we encourage collaboration across global teams. It’s not just about finding the right people for the job; it’s about creating meaningful work that contributes to something bigger.When you join Adaptive Teams, you’re stepping into a network that believes in the power of talent and community. We seek out individuals who are passionate, skilled, and ready to contribute to a larger purpose. Our projects allow you to showcase your abilities while making real connections across industries and geographies.Working with us means being part of a company that is committed to your growth and building thriving communities worldwide. If you’re looking to advance your career in an environment that values innovation and collaboration, Adaptive Teams is where you can truly flourish.