The Content Specialist within Commodities production would be responsible to plan and implement deliverable with respect to operational improvements within Production Organization. The role requires to work with Senior Specialists, Team Leaders and Service to focus on key areas including (DCC/ Escalations/ Service Alerts/ Service Forums/ Metrics Review) and to lead changes/ improvements in day-to-day.Requires knowledge on on Eikon and DataScope suite of products and also excellent understanding on IDN, Elektron (Real-Time) NDA (Time Series) and Datascope suits of products. The role also requires working closely with Development teams on iSuite to resolve and minimize impact on content. The role would report into the Specialist Manager in production and involves working in shifts.Day-to-Day Responsibilities:Data quality framework projects, Audits, Time Series Improvement plan for Commodities pricing operationsDrive Page Express Improvements and help Product Managers on Page Express RoadmapWork Closely on Operational Improvements like MOW/SOP checks, DSM Checks, Idoc Checks etcPartner with Team Leaders by representing on Standard Problem Management forums (DCC/Escalations/Service Alerts/SF’s) and advising changes/improvements in day-to-day processes to avoid recurrence on any Service-Related issuesSupports Service Desk at the time of Incidents, Data Recovery, Service Cloud Cases and Service Communication to clientsSupport and Complete the CE roadmap to demonstrate a reduction in the number of manual processes in the production area and quality issues by improving workflow and automating existing processes where possible.Lead all testing, migration and upgrades impacting Production by ensuring the change plan is signed off and adhered to by the analystEnsure all CEs handed into live environment are fit as per the delivery standards and maintenance and no rework post handovers. This should include sanity checks done on the new content, and other strategic datasets on boarded have reliable MOW/ workflow in place.Conduct effective succession planning and development plans to ensure knowledge transfer is in place for seeking Production specialists. - Knowledge sharingWork with Managers and go back to our Strategic Clients such as British Petroleum, Gasterra, Noveus Energy, Shell, BOCI, Morgan Stanley and Sunoco to ensure any VoC/Issues raised are resolved with adequate communication at both ends.Engage and Participate in Horizontal & Monthly Business calls to ensure we raise any Production issues/achievements highlighted in these forumsCollaborate with Front Line Specialists and engage the with the account managers to drive satisfactory customer experience.Lead and Deliver DQF and content and process improvements enhancements for existing contentPartner with Product Owner in various workstreams on CTP initiativeQualifications:Bachelor’s degree experience or Masters is an added advantageExcellent interpersonal skillsKnowledge on Commodities Content, Page Express, DSS and Elektron MigrationsKnowledge on Tools like GEDA/FMS, NDA, Datastream and DSSHighly customer-centric, with a passion for high quality output and for delighting the customer.Knowledge & Skills:Experienced professional with in-depth knowledge of technical subject area or specialismProvides subject matter expertise across sub-unitsStrong understanding of other roles within the function or Business Unit and how they are connectedKnowledge of relationships between all relevant groups within the companyAdapts traditional approaches to solutions and applies in different circumstancesShows strength in a specific subject area across a range of related issuesScope of Impact:Leads routine projects with manageable risks and resource requirementsProvides input to department objectives and goals of a sub-Business Unit or functionMay handle budgets for small projects or programsAdvises middle management on functional matters, or on interpretation of policies and practicesMay train or mentor professional colleaguesStrategic Planning & Decision Making:Makes recommendations that may craft operational strategyResolves nature of sophisticated or undefined problems; independently identifies the best solution from many alternativesRaises higher risk or more outstanding problemsDecisions require interpretive thinking and some judgment in developing solutionsLSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
