Retail Supervisor

Love, Bonito

You should have / be:

A Love, Bonito brand enthusiast with a contagious passion to deliver the LB guest experience
Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion
A strong people-person! You are not afraid of approaching strangers and striking a genuine conversation, and guests aren't afraid to approach you either!
A leader with a proven record of training, coaching, and developing a team of co-workers
A performance-driven professional that drives sales and achieves results for the business through training initiatives
Demonstrable experience in a supervisory capacity in retail or customer service sectors
A dependable leader who is open to giving and receiving feedback, and is always hands on deck together with the rest of the team
An insightful problem solver who proactively innovates to improve systems and operations

Main Responsibilities

Under the supervision of the Store Manager, support in day-to-day leadership and key areas of store operations
Oversee daily and weekly deliverables such as the store checklist and inventory checklists
Work with store manager to lead store sales performance and customer service excellence
Delegate work, encourage and provide feedback to the team and acts as the outstanding "go to" person
Coach staff members in providing the best guest experience, and plays a hands-on role on the sales floor
Implement measures to avoid stock damages, theft, and wastage
Train new staff members and scheduling shifts
Provide a seamless shopping experience and ensure that all merchandize are available in all colours, sizes, and quantities on the floor
Receiving and processing new stock, replenishments, returns, damages and transfers, as well as support all stock-take exercises
Cashiering duties using the POS system to process payments and close accounts for the closing shift
Proactively acquiring knowledge regarding company general information, fashion news, new product information, customer feedback and staff communication
Promote first class service excellence & customer experience at all times
Be a customer experience champion, including speaking to guests and offering advice on colour, fit, and silhouette to best suit their needs

Requirements

Minimum 2 year's experience in a retail leadership role, or equivalent
Completion of tertiary education and a good working knowledge of MS Office will be a plus
Ability to work various shifts and able to work 5 days a week (including weekends and public holidays).

Benefits