Reservations & Administration Coordinator - Work from Home (Dayshift)
Twoconnect View all jobs
- Metro Manila
- Permanent
- Full-time
- Monitor and manage incoming enquiries through shared email inboxes, website enquiries, and agency channels.
- Coordinate bookings across multiple boats, booking sources, and agency platforms.
- Check availability, confirm booking details, and ensure reservations are accurately entered into the system.
- Maintain booking records and block dates accurately in Google Calendar and related booking tools.
- Raise and issue invoices using Xero for booking agents and direct customers.
- Communicate booking details, timings, and customer information clearly and accurately.
- Support efficient turnaround of booking enquiries, with a focus on closing booking loops promptly.
- Manage last-minute booking requests and schedule adjustments where required.
- Liaise with internal stakeholders to ensure bookings, customer details, and operational requirements are communicated effectively.
- Maintain accurate records, documentation, and booking administration across multiple systems and references.
- Provide general back-of-house administrative support relating to reservations and customer coordination.
- Assist with basic website backend updates, such as updating boat availability, sold notices, or simple page changes.
- Support seasonal social media scheduling and post setup using existing tools and supplied content.
- Follow documented booking procedures and support handover or process continuity where required.
- Support crossover into related administration functions as the role develops.
- Other position-level duties as they arise.
- At least 3 years of experience in reservations, bookings, administration, customer service, or a similar coordination role.
- Strong organisational skills with the ability to multitask across multiple bookings, systems, and priorities.
- High attention to detail and accuracy in booking administration and record keeping.
- Ability to manage the timely turnaround of enquiries and close booking loops efficiently.
- Experience using calendars, shared inboxes, invoicing systems, or booking platforms.
- Basic Xero experience or confidence raising invoices is preferred.
- Ability to work with multiple booking channels, references, and processes.
- Strong written and verbal communication skills.
- Ability to work independently while coordinating effectively with an onshore team.
- Flexible and willing to learn adjacent administration tasks as business needs evolve.
- Basic website backend or content update experience is advantageous.
- Basic social media scheduling or marketing support experience is advantageous.
- Experience in reservations, hotel bookings, short-term accommodation, property management, charter bookings, or similar environments is advantageous.
- Work setup - Work from home
- Mon - Fri: 7:00 AM - 4:00 PM PHT(adjustments will be made for daylight saving time)
- HMO with 1 free dependent and medical reimbursements
- Government-mandated benefits
- Work from home allowances
- Opportunities to work with leading companies in Australia and beyond
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success