E-commerce Associate

• Daily management of rates and availability for manages hotels
• Daily updating of close outs
• Responding to all guest requests within 24 hours. All arrivals in the next 48 hours should be responded to within 6 hours of receiving the request.
• Assist hotels with various reports pertaining to Online bookings.
• May involve management B2B close outs based on yielding strategy.
• On weekends, you may be required to check emails and take calls especially for last minute close outs etc.
• Assist E-commerce team with property audits.
• Taking E-commerce telephone calls in standard manner.
• Ensuring that lookers are converted into bookers especially when handling chat function as well as discussing rates and availability with prospective guest on phone
• Looking for new B2B and B2C accounts which may generate additional revenue for the group.
• Preparing E-commerce pick up report
• Ensuring that Data Privacy policies are always followed
• Managing 3rd party credit card issues and any other issues related to E-commerce generated bookings to together with hotel
• Ensuring that minimum selling rates for Online channels are followed at all times to avoid conflict with sales.
• Daily management of extranets
• Checking of booking and market segment in PMS

• Graduate of HRM, Tourism, Mass Communication, or Advertising
• Minimum 1 year experience working in E-commerce/ Reservation department of a hotel or Online Travel Agency.
• Knowledge of basic Microsoft Word & Excel is desirable
• Knowledge of Internet Websites and Online Travel Agent
• Knowledge of creating promotional materials and using Adobe Photoshop is an advantage
• Computer literate
• Able and willing to work independently on weekends and holidays
• Relationship skills
• Ability to multi-task
• Ability to take decisions and do tasks as approved and asked by the department managers

Filinvest Group