Application Support Specialist (L2 Technical Support) Location: Manila (Hybrid/Onsite as required) Industry: Financial Services / Technology Function: Application & Production Support The Opportunity We are building a Level 2 (L2) Technical Application Support Center in Manila. As an Application Support Specialist, you will perform production support activities on in-scope applications, covering Incident, Problem, Service Request, and Service Management. This is an exciting opportunity to join a high-performing team that partners closely with clients, business teams, IT, and third-party vendors to ensure system stability, performance, and reliability. Key Responsibilities Act as the primary point of contact between clients and the support center Monitor jobs, production processes, system availability, latency, and overall health Create, manage, and resolve Incidents, Problems, and Service Requests Perform initial analysis, troubleshooting, and resolution of application issues Conduct root cause analysis (RCA) and escalate to L3 with findings when necessary Handle major incidents, participate in SWAT calls, and support recovery activities Analyze functional/technical bugs and service failures, providing workarounds or resolutions Produce reports on system defects, problem data, and service performance Build tools or improve processes for efficient issue triage and failure detection Create and update support knowledge databases, ensuring proper documentation Participate in application migrations and periodic maintenance activities Collaborate with client teams, internal IT, and third-party vendors regularly Ensure SLA/OLA adherence for production activities such as transaction processing, job monitoring, and database/network activity Contribute to continuous improvement initiatives within the support team Skills & Attributes for Success Strong analytical, troubleshooting, and problem-solving skills Ability to work independently and in team settings under minimal supervision Exposure to fast-paced production environments with shift/on-call support (APAC & EMEA) Strong communication skills (spoken & written English) Keen attention to detail and service delivery discipline Familiarity with software development lifecycle (SDLC) best practices Ideally experienced in large Financial Services environments Qualifications Must Have: Strong experience in Unix/Linux and Java environments Proficient in Java (able to debug and fix issues at code level) Strong scripting skills (Shell, Bash, or similar) Hands-on with Azure services (VMs, Functions, Storage, App Services, Key Vault, Monitor, Log Analytics, Network Watcher) Good understanding of MQ/Kafka Strong SQL query skills for data extraction and analysis Familiar with job monitoring tools such as Control-M (or equivalent) Experience with APIs (consumption, troubleshooting, integration) ServiceNow (or similar ticketing tools) Familiarity with ITIL Processes (Incident, Change, Problem Management) Education: Bachelor's or Master's in Computer Science, IT, or related field Nice to Have: Experience configuring Dynatrace or other observability tools Exposure to Azure DevOps / GitHub Actions Familiarity with CI/CD tools (Azure DevOps, Jenkins, etc.) Knowledge of Alteryx or similar automation technologies Domain experience with Derivatives or Equity Trade applications Show more Show less