About us: Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines, offering Customer Experience and Operational Support. It delivers value-added services to modern businesses through empowered teams, innovative solutions, and technology. Convey Health Solutions is a specialized healthcare technology and services provider focused on supporting government-sponsored health plans. It offers compliant member support, optimized Medicare processes, and enhanced consumer experiences using advanced platforms, analytics, and flexible business solutions. Position Summary: As a Member Services Advocate, you will be a part of a team that transforms customer service into Customer Care by delivering an amazing experience. You will assist beneficiaries with a wide range of critical services, which include but not limited to updating account information, providing plan information, resolving issues with utilization of the plan. Qualified candidates will have a strong desire to help people with strong customer care skills, attention to detail, and highly organized. Responsibilities: As our customers share concerns and provide us with valuable feedback, your ability to recognize and complete the steps necessary to meet their needs will leave a permanent, lasting impression of the passion you have for helping them be at their best. Requirements: Associate Degree preferably in Healthcare Minimum 3 years working in a fast paced high volume call center environment, retail customer service, preferably in healthcare or hospitality Ability to multi-task effectively with strong attention to detail when documenting customers reasons for calling Excellent written communication skills Excellent problem-solving abilities - Must love customer service with excellent listening skills, demonstrate empathy and the ability to educate customers Ability to de-escalate matters in a calm and professional manner Comfortable with technology and navigating numerous systems simultaneously Unwavering dedication to serving a customer that has complex needs Requires strong technical skills with Microsoft Office (Excel, word, and Outlook) Must have an energetic phone presence - professional etiquette over the phone, through written and face to face communication Self-motivated, confident, reliable and commitment to customer satisfaction Adherence to following internal policy Ability to interact professionally and maintain effective working relationships with superiors, coworkers, customers, and others Ability to break down complicated information into simple messages for the caller Show more Show less