Job Responsibilities Conduct regular quality reviews for Credit Limit Update, Cash Applications, Order Releasing, Credit & Collection Strategies for associates under the assigned Region/Teams to ensure Accuracy and Timeliness Conduct regular and timely feedback to associates for any internal findings using the agreed Coaching Pattern and documentation in the assigned Region/Teams following the GBS CODE Share effective best practices to improve performance in Unallocated Cash, Order Releasing and reduction in the aging and improve past due performance in the assigned Region/Team Resolve escalated inquiries from customers and internal GY associates/leaders related to Cash Applications, Past Due & Outstanding, Order Releasing, and Credit Management. Helps communicate GBS AR decisions to relevant parties Plan, Monitor, organize, and communicate activities for Credit Management (Order Release and Credit Limit Update), Cash application, Past Due Collection to ensure targets are meet Monitor and report, underpayments, overpayments and give direct and timely feedback to associates to attend and resolve unallocated/unapplied payments Monitor and report buckets aging, past due, and outstanding to ensure each ledger's 60 days and above past due items are attended and resolved, if uncontrollable - should be part of the reporting to give visibility and transparency to major stakeholders and AR Management Team Monitor and report accuracy and timeliness of Orders being released, blocking/unblocking of accounts, sending accounts to legal, dunning and raise to local and AR Management Team challenges to resolve items Serves as back-up and support person when the need arises to meet service levels for Cash Applications and Credit and Collections Operations Undertake all activities reasonably required to ensure excellent customer service experience at each interaction and contribute to the payment of all trade debtors when they fall due or earliest practical time, together with any other activities as may be reasonably needed in the position Additional tasks/duties as assigned by Finance Management and Supervisor/Manager Job Requirements Bachelor's/College Degree in Accountancy or Finance/Equivalent Min 5 years work experience with 3 years in Credit and Collection Environment.Min 3 years experience in customer relationship mgt, customer/stakeholder service/satisfaction orientation & centricity Proficient to advance knowledge in SAP AR Proficient to Advance knowledge in Account Reconciliation Proficient to Advance Customer Payment Allocation & Collection Exposure to OTC /OTR Processes (preferred) Proficiency of basic accounting principles, including debits and credits, the basic accounting equation, adjustment, order releasing, credit management, collection. Strong organizational skills, problem-solving, and time management skills to prioritize moderate individual workload to team workload to meet time-sensitive deadlines. Strong attention to detail and a high degree of accuracy Strong understanding of Credit Management, Banking, and Global Credit Policies of Goodyear Strong Computer Literacy - Microsoft Office, Visio, SAP Ability to work with all levels of Goodyear and GBS Organization Excellent verbal and written communication skills in English. Open-minded to a fast-paced and changing environment Must be able and willing to work on shifting schedule or extended hours as the business need requires Strong Service Ethic, achievement drive, with ability to work under pressure #LI-Hybrid Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, ethnicity, citizenship, or any other characteristic protected by law.
