Senior Medical IT Engineer

Dempsey Resource Management View all jobs

Pasig City, Metro Manila
Permanent
Full-time

1 month ago

Key Responsibilities:1. Pre-Installation Planning & CoordinationLead early-stage planning of PACS/RIS deployments in collaboration with sales and clinical teams to ensure all technical requirements are addressed before go-live.

Conduct client site assessments and document system/network requirements
Align implementation plans with radiology workflows and hospital infrastructure
Coordinate with internal teams to ensure smooth project handover and deployment readiness

2. PACS/RIS System ImplementationOversee hands-on installation, configuration, and deployment of PACS/RIS platforms, ensuring optimized clinical performance and interoperability.

Deploy systems including servers, workstations, and databases
Integrate PACS/RIS with HIS, EMR, and imaging modalities
Conduct acceptance testing and manage go-live operations

3. Systems Integration & Standards ComplianceEnsure seamless data exchange using industry standards while maintaining strict compliance with regulatory frameworks.

Configure and troubleshoot HL7 interfaces and DICOM services (MWL, MPPS, etc.)
Address data mapping, RIS-PACS synchronization, and modality connectivity issues
Ensure compliance with HIPAA, DOH, and other applicable privacy/security standards

4. Technical Support (Level 1 & 2)Act as the first line of support for client issues, providing timely resolution and coordination with Level 3/vendor support when needed.

Investigate system errors, performance issues, and connectivity problems
Resolve software and hardware-related service requests within SLAs
Maintain detailed service records and escalation logs

5. System Maintenance & MonitoringProactively maintain system health and performance to ensure optimal uptime and user experience.

Monitor logs, network traffic, and server health metrics
Perform routine updates, backups, and system optimizations
Identify patterns in recurring issues and propose long-term solutions

6. Client Training & DocumentationDrive successful end-user adoption through structured training and clear documentation.

Conduct hands-on training for radiologists, technologists, and admin staff
Develop and maintain SOPs, quick-reference guides, and technical manuals
Customize settings to fit specific client workflows and improve usability

7. Internal IT Support (Medical Imaging Division)Support the divisions in-house PACS/RIS demo and support environments.

Maintain internal demo environments for training and sales use
Provide ad hoc support for internal IT needs tied to imaging platforms
Assist in technical showcases during pre-sales engagements

8. Continuous Learning & Industry AwarenessStay ahead of emerging trends in medical IT and contribute insights back into the organization.

Participate in training and vendor certification programs
Monitor developments in AI-enhanced imaging, cloud PACS, and cybersecurity
Propose improvements to our IT service delivery based on

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