Customer Service Representative

IPAY88 Philippines Inc.

Makati City, Metro Manila
Permanent
Full-time

13 days ago

iPay88 is a leading regional Payment Gateway Provider in South East Asia with over 180 strong team of professionals in Malaysia, Singapore, Indonesia, Philippines and Thailand. Incorporated in 2006 and awarded the MSC status by the Multimedia Development Corporation (MDEC) in June, 2007, iPay88 Sdn Bhd has been successfully providing competitive advantage through e-commerce and online payment services to more than 8,000 merchants regionally and globally.iPay88 is backed by strong partnerships with over 60 local and international financial institutions and delivers a wide range of payment options to online businesses and organizations in the region, especially in ASEAN and Asia Pacific.iPay88 Philippines, Inc. has assisted hundreds of successful businesses in the e-commerce and m-commerce space in the Philippines via iPay88’s award winning payment ecosystem since it was incorporated in year 2012. This success is attributed to our philosophy of enriching and valuing our staff and its culture: to be dedicated and innovative, producing state-of-the-art payment solutions in both online and mobile platforms, which in turn creates a competitive advantage for iPay88’s merchants over their competitors.The RoleJob SummaryThe Merchant Support Associate will provide efficient service to all Ipay88 merchants and customers via phone & email, including the appropriate escalation of merchant issues.Your responsibilities will include:

Manage incoming calls;
Assist with the merchant’s and customer general transaction concerns;
Provides appropriate solutions and alternatives within the time limits and follow up to ensure proper escalation and resolution;
Monitor, investigate and report suspicious (potential fraud) activities and transactions to the management for immediate resolution and investigation;
Extract and update daily, weekly, and monthly sales reports;
Works with other departments such as Sales, Tech Support, IT, Finance to provide assistance to the merchants/ client.

Ideal ProfileQualification:

Bachelors / College Degree in any related field.
At least 1-year relative work experience. Good customer service skills/experience
Fresh graduate is welcome to apply
Effective communication skills (written/spoken English) with an ability to compose grammatically correct, concise, and accurate written responses.
Detail oriented with strong customer handling and conflict resolution skills
Proficient in MS Office applications such as Word and Excel.
Excellent time management skills and ability to work in a team and independently while using departmental resources, policies, and procedures.
Ability to maintain a high level of confidentiality.

What's on Offer?

Attractive Salary & Benefits
Flexible working options
Leadership Role

IPAY88 Philippines Inc.

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