Full-Time Technical Support Agent for A Welding and Pressure Design company

LTVplus

  • Makati City, Metro Manila
  • Permanent
  • Full-time
  • 2 months ago
  • Full-Time Technical Support Agent for A Welding and Pressure Design company
Full-Time Technical Support Agent for A Welding and Pressure Design company F762Is This YOU? Then We Want to Meet You!
  • At least 1 year and above years of experience
  • Omnichannel agent that can support live chat, email, SMS, and Social Media.
  • Base language is English, proficient in both verbal and written communications
  • Agents are available as well for administrative tasks
  • Agent profile: Voice only. Will be required to meet with clients via video meetings to troubleshoot issues
  • Uses Salesforce and RingCentral for CRM needs.
  • Important: Entra ID experience and a basic understanding of SQL scripts.
If this sounds like you, then you're just who we're looking for to join our team!🌟 Who We Are:
At LTVplus, we're all about delivering WOW-worthy customer experiences for brands worldwide. We're a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.📋 Your Mission Will Be To:
  • A welding and pressure design company. Works on oil refineries and tanks to make sure these vessels are up to code and offers software to engineers on site.
  • Receives around 280-300 inquiries a month.
🖥️ Tech Checklist - Gotta Have It!
  • Software/platforms required: Microsoft Azure, Salesforce, RingCentral, Slack, Zoom, Google Video Meeting
Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?Note: Only shortlisted candidates will be contacted.
HOOP: 5 am-7 pm CST
Kindly be reminded that the training duration is 8 hours.

LTVplus