Regional Service Engineer North Luzon
Concepcion Industrial Corporation
- Muntinlupa City, Metro Manila
- Permanent
- Full-time
Work Arrangement: Field
Work Location: Around LuzonAccountabilities:Support Service Agents, Authorized Product Installer (API) and Authorized Service Center (ASC) with product specification and presentation on NHVAC and HVAC products.Provides Technical Training to all Installers, Technicians, ASC and Dealers.Provides on-site technical support for NHVAC & HVAC products.Perform Customer Care Agents training on First Call Resolution (FCR).Manages and oversees business partner’s performance.Handles escalated VOC (Voice of Customers) cases from both Sales and Consumers.Supports the service readiness of NHVAC products both ASC and parts availability.Remind / Assist and Coordinate with Field Support Team to ensure on-time issuance of parts to Business Partners.Tasked to conduct and make field inspection reports and troubleshooting on new and recurring field defects including VIP customer’s aftersales concerns.Responsible in the defect verifications of dealer’s stocks thru the utilization of Business Partners.Ensures all Service Directives and Bulletins are properly cascaded to all Business Partners in his area of responsibility.Assist in Business Partner’s technical inquiries and other COMS related issues and concerns.Tasked to conduct Audit of spare parts availability and returned defective parts from Business Partners and Spare Parts Distributors. Others.Qualifications:With experience in ASC ManagementWith Background in HVACSupport Service Agents, Authorized Product Installer (API) and Authorized Service Center (ASC) with product specification and presentation on NHVAC and HVAC products.Provides Technical Training to all Installers, Technicians, ASC and Dealers.Provides on-site technical support for NHVAC & HVAC products.Perform Customer Care Agents training on First Call Resolution (FCR).Manages and oversees business partner’s performance.Handles escalated VOC (Voice of Customers) cases from both Sales and Consumers.Supports the service readiness of NHVAC products both ASC and parts availability.Remind / Assist and Coordinate with Field Support Team to ensure on-time issuance of parts to Business Partners.Tasked to conduct and make field inspection reports and troubleshooting on new and recurring field defects including VIP customer’s aftersales concerns.Responsible in the defect verifications of dealer’s stocks thru the utilization of Business Partners.Ensures all Service Directives and Bulletins are properly cascaded to all Business Partners in his area of responsibility.Assist in Business Partner’s technical inquiries and other COMS related issues and concerns.Tasked to conduct Audit of spare parts availability and returned defective parts from Business Partners and Spare Parts Distributors. Others.Entry Level / Junior, Apprentice Architecture and Engineering Consumer Goods 1 opening Bachelor's degree graduateConcepcion Industrial Corporation (CIC) is a leading provider of consumer lifestyle and enterprise solutions in the Philippines. Established in 1962 by Jose Concepcion Sr., the company began as a manufacturer and distributor of Carrier air conditioning units. Over the years, CIC has expanded its portfolio to include a wide range of products and services designed to meet the needs of Filipino homes and businesses.CIC operates through several subsidiaries, including Concepcion-Carrier Airconditioning Company (CCAC), Concepcion Durables Inc. (CDI), Concepcion Midea Inc. Philippines (CMIP), Concepcion Otis Philippines Inc. (COPI), Concepcion Business Services Inc. (CBSI), and Cortex Technologies Corporation (CTC). These subsidiaries offer products and services such as air conditioning, refrigeration, elevators, escalators, and small domestic appliances.With a history spanning over six decades, CIC continues to be a trusted name in the industry, committed to improving the lives of Filipino consumers through innovative and reliable products.
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