Anytime Postage Sales Support (Remote, Graveyard)
Anytime Mailbox
- Philippines
- Contract
- Full-time
- Customer Assistance:
- Respond promptly and professionally to customer inquiries via phone, email regarding postage products and services.
- Provide accurate information about pricing, features, and benefits of various postage options.
- Assist customers in selecting the best postage solutions based on their needs and budget.
- Order Processing:
- Process incoming orders for postage products and services accurately and efficiently.
- Ensure orders are completed in a timely manner and coordinate with relevant departments for fulfillment.
- Follow up on payments as needed.
- Sales Support:
- Collaborate with the sales team to identify opportunities for upselling or cross-selling postage solutions and provide sales representatives with necessary materials and information to support their efforts.
- Maintain updated knowledge of postage products and industry trends to effectively promote and sell to customers.
- Technical Support:
- Assist customers with troubleshooting postage equipment, software, or connectivity issues.
- Liaise with technical teams to resolve complex technical problems and escalate issues when necessary.
- Documentation and Reporting:
- Maintain accurate records of customer interactions, transactions, and inquiries in the CRM system.
- Prepare regular reports on sales activities, customer feedback, and trends for management review.
- Training and Education:
- Conduct virtual product demonstrations and training sessions for customers on how to use postage equipment and software.
- Stay updated on new postage technologies and services through training sessions and self-study.
- High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
- Previous experience in customer service, sales support, or a related field.
- Knowledge of postage equipment, hardware and peripherals, and services is a plus.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and ability to build rapport with customers.
- Proficiency in MS Office and CRM software.
- Detail-oriented with good organizational and multitasking abilities.
- Problem-solving skills and ability to work effectively under pressure.
- Must have access to a reliable high-speed internet connection.
- Must have a computer with the latest model (preferably Core i3 or higher) and at least 8GB RAM.
- Must be available for scheduled and ad-hoc calls, meetings, and chats during regular weekday working hours.
- Must have a quiet workspace that is free from noise and distractions.
- Must have a noise-canceling headset that provides good audio quality for clear communication.
- Work from home