Anytime Postage Sales Support (Remote, Graveyard)

Anytime Mailbox

Philippines
Contract
Full-time

18 days ago
Apply easily

As an Anytime Postage Sales Support, you will play a crucial role in providing comprehensive assistance to our customers in their postage needs. This position requires a blend of customer service, sales support, and operational tasks to ensure a seamless experience for our clients. You will be responsible for addressing customer inquiries, processing orders, and promoting our postage solutions. Your goal is to contribute to customer satisfaction, increase sales, and maintain efficient operations within the postage department.Key Responsibilities:

Customer Assistance:

Respond promptly and professionally to customer inquiries via phone, email regarding postage products and services.
Provide accurate information about pricing, features, and benefits of various postage options.
Assist customers in selecting the best postage solutions based on their needs and budget.
Order Processing:

Process incoming orders for postage products and services accurately and efficiently.
Ensure orders are completed in a timely manner and coordinate with relevant departments for fulfillment.
Follow up on payments as needed.
Sales Support:

Collaborate with the sales team to identify opportunities for upselling or cross-selling postage solutions and provide sales representatives with necessary materials and information to support their efforts.
Maintain updated knowledge of postage products and industry trends to effectively promote and sell to customers.
Technical Support:

Assist customers with troubleshooting postage equipment, software, or connectivity issues.
Liaise with technical teams to resolve complex technical problems and escalate issues when necessary.
Documentation and Reporting:

Maintain accurate records of customer interactions, transactions, and inquiries in the CRM system.
Prepare regular reports on sales activities, customer feedback, and trends for management review.
Training and Education:

Conduct virtual product demonstrations and training sessions for customers on how to use postage equipment and software.
Stay updated on new postage technologies and services through training sessions and self-study.

Requirements

High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.

Previous experience in customer service, sales support, or a related field.
Knowledge of postage equipment, hardware and peripherals, and services is a plus.
Excellent communication skills, both verbal and written.
Strong interpersonal skills and ability to build rapport with customers.
Proficiency in MS Office and CRM software.
Detail-oriented with good organizational and multitasking abilities.
Problem-solving skills and ability to work effectively under pressure.

Other Qualifications

Must have access to a reliable high-speed internet connection.
Must have a computer with the latest model (preferably Core i3 or higher) and at least 8GB RAM.
Must be available for scheduled and ad-hoc calls, meetings, and chats during regular weekday working hours.
Must have a quiet workspace that is free from noise and distractions.
Must have a noise-canceling headset that provides good audio quality for clear communication.

Benefits

Work from home

About Anytime MailboxAnytime Mailbox, a worldwide trailblazer in the virtual mailbox industry, enables individuals, small businesses, content creators, and digital nomads to establish a real street address with a mailbox at over 2,200 locations across the planet. A virtual mailbox eliminates having to be at a physical location to get postal mail while ensuring you'll never miss your mail. With our easy-to-use app, clients can view and manage their postal mail & packages from anywhere in the world and decide whether they want their mail forwarded, scanned, shredded, or thrown away.We are genuinely decentralized. Embracing work at home since 2013, we appreciate the value of a flexible schedule and work-life balance. We trust our team members to achieve our common goals that have enabled consistent, rapid promotion from within, long-term relationships, and 100% job satisfaction. Because we are at the starting point of our clients' endeavors, our diverse team members enjoy a shared sense of excitement in solution building. Want to join a team enabling our clients to achieve their dreams?Our CultureOur company culture is focused on creating a sense of family within our team. We believe that by fostering a supportive and collaborative environment, our employees are better able to thrive and achieve their goals. From company-wide events and team-building activities to daily check-ins and one-on-one meetings, we prioritize open communication and support for our team members.We strive to create a workplace where everyone feels valued and supported, regardless of their background or experience. Our commitment to diversity and inclusivity extends beyond just hiring practices - we work to ensure that our culture and policies reflect our values and promote a sense of belonging for all.If you're looking for a workplace that feels like family, where you can work with a team that supports and uplifts each other, then we encourage you to apply today. Let's work together to create a workplace culture that fosters growth, collaboration, and success for all.Apply today and let's see how we can work together to achieve great things!

Anytime Mailbox