The Assistant Business Manager (ABM) is responsible for the overall management of the branch operations and delivery of competent and timely service to all customer segments; consistent with the Bank's business objectives; internal policies and procedures; controls and regulatory standards. Responsibilities Transaction Processing - Approves branch transactions within approval limit and endorses/ secures approval for transactions beyond his/her authority Operations, Control and Risk Management - Maintains an acceptable level of branch operations, consistent with internal policies, procedures, standards and regulatory requirements Customer Service - Manages the overall customer experience in the branch to ensure high level of satisfaction for all customer segments People Management - Leads and supervises branch staff; Ensures high level of employee engagement; Enables personal and professional growth opportunities for each branch personnel Qualifications Bachelor's Degree, preferably in Business Administration or related disciplines Experience in branch banking operations Business acumen; Financial markets and economic conditions In-depth knowledge of the Bank's products and services including its digital platforms Probing and spotting opportunities; skill in uncovering needs of clients during conversations Strong communication and presentation skill Good decision-making, analytical and people management skills