Customer Service Specialist
- Manila City, Metro Manila
- Permanent
- Full-time
- Respond to customer queries in a timely and accurate way, via phone, email or chat - inbound and outbound as necessary.
- Identify customer needs and help customers use specific features.
- Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users).
- Update our internal databases with information about technical issues and useful discussions with customers.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our Product, Sales and Marketing teams.
- Bachelor's degree or equivalent.
- Minimum of 2-5 years' experience in a similar role (required).
- Has experience managing Australia account (required).
- Experience using Salesforce, Genesys, Xero software is ideal.
- Sales experience is required.
- Experience with Travel or Financial/Banking account is required.
- Excellent communication skills both oral & written.
- Patience when handling tough cases.
- A diverse, inclusive, and supportive company culture.
- Competitive remuneration.
- Opportunity to collaborate and work with global clients and stakeholders.
- Medical benefits.
- Great Paid Leave entitlements.
- Team outings, travel opportunities, company parties/events, and other exciting activities.
- Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
- Industry and role-related training.
- Ongoing career opportunities.