Concierge Team Member
Zylun View all jobs
- Bacolod City, Negros Occidental
- Permanent
- Full-time
Work Setup: Onsite | Full-Time l Night Shift
Industry: Marketing Software
Tech Expertise: Customer Service, Chat and Email Support, Social Media, Virtual AssistanceAbout UsWe’re a marketing software company that serves small business owners, primarily financial advisors, and insurance agents. About 40,000 small businesses use our tools to build websites and send out our content. Generally, these businesses don’t have marketing departments but are growth-minded enough to know they need to market themselves.We help them do just that. We work together to create beautiful website designs, automated marketing tools, and award-winning educational content for them. The end goal is to help them build better relationships with their clients with less hands-on effort. Responsibilities:ResponsibilitiesTicketsAssist the DIFM Concierge team and customers by completing website edits on members' websites.Coordinate with developers to complete more complicated website edits.Schedule custom blogs, emails or social media posts as requested.Schedule social assist posts every week.CalendarSchedule the monthly calendar (blogs, emails and social media posts) on behalf of the DIFM customers every month.Assist the Marketing Concierge team with calendar execution and coordination.Live ChatAssist customers through live chat, providing timely and helpful resources.Address inquiries related to products, services and general company information.Escalate complex issues to the appropriate people when necessary. Qualifications:Qualifications:Previous experience in customer support, content scheduling, or website management is preferred.Proven experience managing social media accounts, creating content, and optimizing engagement.Strong communication skills, both written and verbal.Ability to manage multiple tasks and prioritize effectively.Comfortable working with website editing tools and coordinating with developers.Experience with scheduling tools for blogs, emails, and social media is a plus.Familiarity with social media platforms, analytics, and best practices for audience growth.Problem-solving mindset with the ability to escalate issues as needed.Preferred TraitsSelf-starter with a proactive mindsetHigh level of accountability and reliabilityComfortable working with minimal supervisionStrong communication skills