Country Operations Manager (Air Cargo Logistics)

• Manage and coordinate and oversee all aspects of cargo operations for air freight, including loading, unloading, and handling of shipments.
• Lead a team to ensure smooth operations, providing guidance, training, and performance evaluations.
• Develop and implement strategies to optimize transportation routes, reducing costs and improving efficiency.
• Negotiate contracts with carriers, suppliers, and vendors to secure favorable terms and ensure high-quality service.
• Resolve operational issues and discrepancies promptly to minimize disruptions in the supply chain.
• Collaborate with various departments to streamline processes and enhance overall efficiency.
• Analyze performance metrics and implement improvements to drive operational excellence for the CTO or 3PL
• Liaise with airline personnel, ground handling teams, and freight forwarders to ensure timely and efficient movement of cargo.
• Manage documentation, including air waybills, customs forms, and other required paperwork for international shipments.
• Monitor and track cargo throughout the transportation process, ensuring accuracy and compliance with regulations.
• Handle inquiries and resolve issues related to cargo, such as delays, damages, or missing shipments.
• Collaborate with internal teams and external stakeholders to optimize cargo loading, space utilization, and flight scheduling.
• Ensure compliance with safety regulations, security procedures, and airline-specific guidelines.
• Utilize software and systems for inventory management, tracking, and reporting purposes.
• Monitor the ULD movement and planning via ULD Stock Check Message (SCM) from CTO or GHA for all stations.
• Supervise daily interline operations to ensure smooth cargo transfers, minimal disruptions, and timely delivery.
• Support digital initiatives to automate and streamline interline processes, including e-AWB integration and cargo tracking tools.
• Recommend system enhancements or upgrades to improve efficiency and data accuracy.
• Act as the point of escalation for interline-related service issues or contractual disputes.
• Establish and monitor KPIs to evaluate interline performance, including load factors, service reliability, and partner contribution.
• Provide support and assistance to other departments for cargo-related matters as needed.

• Roll up their sleeves as needed, and never delegate work that one would not be willing to do themselves
• Do what is needed to get things done, as they believe speed is more important than anything else to effect change
• Over communicate, particularly as they are all quite autonomous
• Take care of our staff, and treat them as they would want to be treated
• Are rigid on goals, but flexible on the details

• Strong communication skills
• Strong interpersonal skills - ability to speak English fluently
• Able to operate computer programs such as microsoft office
• Working experience with standard data-entry software
• Meticulous with work - double checking for accuracy of data entry

Teleport