Client Services Supervisor (Account Management/Onboarding Support)
- Ortigas Center, Pasig City
- Permanent
- Full-time
- Strengthening rapport with clients and accomplishing client requests in a customer-focused, professional, and courteous manner
- Act as an escalation point and a major advocate of the client
- Ensure an accurate assessment of client satisfaction at all times using various resources- regular daily contacts, weekly, monthly quarterly business reviews, and bi-annual pulse surveys (via phone or )
- Identify, develop, implement, and make recommendations on strategic value-adds (innovation)
- Drive inside sales initiatives
- Conduct onboarding for new hires and nurturing long-term client and staff relationships
- Establish a clear understanding of the client's tactical strategic plans
- Prepare client/sales visit agenda and presentations
- Develop effective communication platforms for clients and staff
- Any other administrative task requested on a regular or ad-hoc basis
- Deal with client requests and troubleshoot problems
- Participate in account setup in partnership with the client specific to IT setup, office fit-out, branding due-diligence exercises
- Proactive, resourceful, self-motivated, takes initiative
- Strong communication skills (written and spoken)
- High service orientation.
- Ability to meet deadlines with excellent time management skills
- Calm, polite, and professional behavior.
- Precise, accurate and attentive to details
- General business knowledge
- Advanced knowledge of Microsoft Applications (Excel, Word, Outlook, PowerPoint)
- Advanced knowledge of Google Doc, Sheets, Mail, Calendar
- Experience with Australian businesses is beneficial
- Bachelor's Degree
- At least three plus (3+) years of experience in client/account management and new hire onboarding
- Background in IT procurement and inventory management is a plus but not required