Repairs and Maintenance Operations Lead

• Provide hands on leadership to the team and expedite urgent jobs to minimize any business impact.
• Give the team hands on direction and follow them up to ensure they are tracking their jobs and making good progress.
• Track urgent jobs and be the single point of escalation for urgent jobs or problem jobs.
• Lead the day-to-day operational delivery of repairs and maintenance activities across the national retail network
• Manage the Manila-based R&M team comprised of Fuel Systems and Facilities Maintenance Specialists.
• Allocate work across the team ensuring maintenance requests are prioritized based on safety risk, operational impact, and service level requirements.
• Oversee reactive maintenance activities including fuel system issues, facilities faults, equipment failures, signages, and urgent operational incidents.
• Oversee the afterhours R&M cover and if an urgent or difficult job arises be the point or escalation and ensure the appropriate action is taken in a timely fashion.
• Ensure preventive maintenance programs are scheduled and executed in accordance with planned maintenance frameworks.
• Coordinate with service providers and contractors to ensure timely response and quality of maintenance work.
• Monitor contractor performance including response times, quality of completion, and adherence to safety and compliance standards.
• Ensure all maintenance activities are recorded accurately within the maintenance management system and aligned with team KPIs.
• Escalate critical or unresolved maintenance issues to the GM for Services and relevant operational stakeholders.
• Work closely with Retail Operations teams across Australia to resolve maintenance issues impacting site performance.
• Provide technical guidance to the R&M operational team when complex maintenance issues arise.
• Support compliance with Occupational Health and Safety (OHS), environmental and regulatory requirements related to site maintenance.
• Provide operational insights and feedback to support continuous improvement initiatives across the R&M function.
• Promote clear communication between the Manila support and Australian operational teams to ensure effective coordination.
• Create process documentation for all R&M Operations workflows and update the same as needed.

• Urgent jobs that impact the business are rectified in a timely fashion or appropriately escalated.
• Maintenance response times achieved within agreed SLA targets.
• Preventive maintenance completion rates maintained above 98%.
• Reduction in repeat maintenance incidents across the network.
• Work order backlog maintained within defined operational thresholds.
• Contractor response and completion performance maintained within contractual service levels.
• Positive feedback from Retail Operations teams regarding responsiveness and resolution of maintenance issues.

• Min 5 to 10 years Building / Facilities Maintenance experience - preferably within a National Retail environment.
• Must be decisive and action orientated.
• Demonstrates hands on direct leadership to the team members.
• Previous experience leading a facilities team of 8+ team members.
• Must be willing to work on call after hours, including weekends and holidays.
• Technical knowledge of building and service station operations.
• An understanding of the legislative OH&S landscape.
• Understanding of risk and compliance issues and set standards.
• Ideally trade management background.
• Leads by example and takes responsibility.
• Structured and analytical thinker; resilient and tenacious.
• Continuous improvement-focused Trade background; engineering or building qualifications.
• Experience in multiple site facilities/building maintenance.
• Demonstrated experience in communicating with vendors and contractors.
• Ability to interpret pricing and quotations; a good negotiator.
• Competent in reading building plans.
• Excellent written and verbal communication skills; ability to communicate effectively and build relationships internally/externally
• Previous exposure to Petroleum and/or convenience retail industries will be highly regarded
• Experience in facilities management of retail/service stations will be highly regarded.
• Strong computer skills - MS Office, email; experience with CMMS will be highly regarded.

Curran Daly & Associates