Customs & Regulatory Affairs Manager

• Contact at top management level to communicate DHL progress, activities, and plans.

• Understand customer needs and devise specific solutions if required.

• Promote company’s interest to expand customer base.

• Advise on how to facilitate customs clearance and how to reduce logistics cost.

• Advise on how to facilitate customs clearance and how to reduce logistics costs.

• Support strategic initiatives with regulatory authorities.

• Represent DHL in Business/Industry/Media Forums

• Interpret and implement regulatory guidelines.

• Set strategies, plans, and process for custom in specific country.

• Provide technical support to the National Commercial and GMNC Groups

• Coordinate and support for the overall benefit of the industry

• Keep closely monitor against SLA to improve the performance related DHL KPI and reduce clearance cost.

• Maintain good relationship.

• Work closely with the Regional Customs and Regulatory Affairs Managers in the develop of regional/country strategies and tactic.

• Work closely with the Operations Management team to identify, develop, and priorities initiatives that will improve the quality of service to DHL customers, inbound / outbound transit time and the overall cost position.

• Work with the Sales groups to advise customers only customs/trade regulations and with country operations management to streamline clearance activity and lower cost.

• Implement a sound customs strategy with programs and projects developed in line with the key aspirations of improved clearance performance and reduced cost.

• Identify opportunities, both internal and external and recommend initiatives that will facilitate the customs clearance process.

• Conduct regular audits of clearance performance to ensure compliance to network standards and achievement of the best-cost position.

• Identify opportunities and impediments in the areas of international trade facilitation, export incentive schemes, trade and policy development and bilateral and multilateral country agreements and work with country management to implement solutions.

• Ensure DHL customs processes are in compliance with all local laws, regulations & practices.

• Identify and assist in the implementation of training programs.

• Plan, implement and execute identified projects.

• Provide technical support to specified projects.

• Experience gained through country import/export industry at a senior level

• 5 years relevant experience

• 2 years' experience at a managerial level

• Established network of contacts within the customs and regulatory environment

• Degree in related discipline or equivalent

• Presentation skills (excellent)

• Customer Orientation: Is focused on identifying and understanding each customer’s needs. Expresses and acts on desire to assist customers in an efficient and friendly manner.

• Business Acumen: Understands business principles and language, including the fundamentals of finance and profitability. Uses this understanding to achieve results and to increase the performance and profitability of our company.

• Cross Border Thinking: Has a holistic mindset and stays abreast of important trends that may affect our competitiveness as a group. Manages the business, giving priority to the international position of our company.

• Shaping Direction: Develops and communicates strategies and goals that achieve competitive advantage. Demonstrates a clear understanding of the organization’s strengths, weaknesses, opportunities and threats.

• Constructive Challenge: Contributes to an environment where people at all levels stand up for their ideas and where the status quo can always be challenged for the better.

• Building and Leading Teams: Knows the talent* needs of the team. Attracts and develops the people who can meet those needs. Encourages effective cooperation among team members and between teams. Inspires team spirit and the commitment to achieve high standards of performance

• Building and Managing Partnerships: interpersonal styles to create and sustain effective relationships with business partners (e.g. suppliers, joint venture partners, industry groups, competitors, governments, unions) and colleagues. Is open to approaches that meet mutual goals.

• Commitment to Excel: Challenges self and others to exceed standards and achieve extraordinary results striving for best-in-class. Is not easily deterred when obstacles or delays are encountered.

DHL