Sales Operations Process Analyst (Philippines Remote - USA Working Hours)

• Operational Process Support: Provides day-to-day operational support to sales teams by assisting with workflow execution, system usage, and process adherence across the sales lifecycle, including managing inbound sales operations cases from intake through triage, investigation, and resolution. Develops a deep, hands-on understanding of current-state execution patterns, friction points, manual workarounds, and data quality issues through daily operational engagement.
• Process Standardization: Identifies variations in how tasks are performed across different teams or regions. Interviewing stakeholders to uncover tribal knowledge and translating it into standardized, repeatable SOPs (Standard Operating Procedures). Works to normalize these into a single, standardized global standard, ensuring the automated workflow doesn't have to account for unnecessary complexity or one-off manual steps.
• End-to-End Sequence Design: Creating high-fidelity flowcharts and diagrams that visualize the current and future states of sales workflows. Translates verbal or written business requirements into high-fidelity procedure maps and flowcharts. This involves visually structuring the sales journey, ensuring a logical start-to-finish flow that serves as the blueprint for automation.
• Decision Logic Design: Identifies and defines all "if/then" logic gates within a process. Explicitly documents the criteria for every decision point so that orchestration tools can execute actions with accuracy.
• Quality Control Logic: Designs the logic for automated quality checks. This involves identifying which manual data-entry tasks can be replaced by system validations, ensuring that data accuracy is maintained by the system rather than the human.
• Procedure Documentation Governance: Responsible for maintaining the source of truth in the internal knowledge base, owning the end-to-end structure, taxonomy, and searchability of the hub. Ensures that as processes are updated or automated, the central repository of SOPs and system guides is immediately updated with the new logical flow ensuring version control and reliability.
• Orchestration Enablement: Converts standardized workflows and execution logic into orchestration-ready designs that technical teams can reliably implement. Provides execution-ready blueprints and logic frameworks that enable scalable automation, AI-powered assistants, and embedded process guidance.

• Ability to deconstruct complex business activities into logical sequences and clear decision frameworks.
• Strong analytical capabilities with the ability to reason naturally in terms of states, triggers, conditions, and outcomes.
• Strong interest in and aptitude for applying AI-augmented technologies to improve sales processes and execution.
• Highly detail-oriented, with the discipline to dive deep into processes, examine execution details, and accurately document and refine workflows.
• Proven ability to produce precise, high-fidelity process documentation, flow diagrams, and functional specifications.
• Ability to work independently on complex, ambiguous problems while remaining aligned with management and cross-functional stakeholders.

• 2+ years of proven experience in sales or revenue operations, process and procedure design, workflow modeling, or a related operations role.
• Demonstrable experience documenting end-to-end business processes, process maps and flow diagrams.
• Strong written, presentation and visual communication skills
• Excellent organizational skills with the ability to manage multiple workflows and documentation streams
• Competence in time management and problem-solving
• Organized, process driven personality with a solid attention to detail
• Fluent in verbal and written English.
• Legal eligibility for authorized employment within the specified geographic region (PH or MX).

• Experience in SaaS or EdTech sales environments.
• Familiarity with technologies such as Salesforce, Highspot, Tableau and Groove.
• Exposure to automation, orchestration, or digital transformation initiatives in a sales or operations context.
• Experience using or supporting AI-augmented sales tools.
• Experience supporting sales organizations operating across multiple regions, time zones, or markets.
• Confidence in presenting to groups and engaging directly with senior leadership.

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of Turnitin-it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it's hard.
• One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
• Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• Self-Care Days
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

• varies by country

Turnitin