Sales Support Specialist

Cebu
Permanent
Full-time

1 day ago

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at .Overview:The Sales Support Specialist provides high-volume post-order and revenue support to Client Executives by managing complex transactions, ensuring billing accuracy, and supporting timely collections. This role serves as a key operational link between Sales, Accounting, Vendors, and Operations, helping maintain data integrity, revenue flow, and a strong client experience in a fast-paced, transaction-intensive environment.Why Join This Team:

Play a critical role in supporting sales execution and revenue continuity
Gain hands-on experience with order-to-cash processes and sales operations
Develop strong operational, analytical, and cross-functional coordination skills
Work closely with Sales, Accounting, Vendors, and Operations teams
Build a solid foundation for growth in sales operations, finance, or revenue management

What You Will Do:

Perform daily follow-ups on open orders, backorders, and delayed shipments, providing timely updates to Client Executives
Manage order maintenance activities, including revisions, corrections, cancellations, credits, and rebills
Create and process manual invoices when system-generated invoicing is unavailable or requires correction
Upload and maintain tracking numbers, serial numbers, and software license information in Savvy Portal and related systems
Review vendor invoices and partner with Accounting to research and resolve discrepancies affecting billing or payment
Support Accounts Receivable collections by researching unpaid invoices, identifying root causes, and coordinating resolution
Place Amazon and credit card purchases in compliance with company purchasing and documentation standards
Monitor and manage a shared mailbox, routing inquiries, responding to vendors, and maintaining workflow continuity

What You Need to Succeed:

1-3 years of experience in sales support, order management, billing, or accounts receivable
Demonstrated ability to manage high-volume transactional workloads with strong accuracy
Working knowledge of order-to-cash processes, including invoicing, credits, rebills, and collections
Experience using ERP/CRM systems, shared mailboxes, and documentation workflows
Proficiency in Microsoft Excel for tracking, reconciliation, and issue research
Strong attention to detail, organizational skills, and professional communication abilities
Familiarity with license management, tracking numbers, and vendor documentation preferred

How We Set You Up for Success:

Structured onboarding with training on Savvy Portal, ERP tools, and order-to-cash workflows
Clear processes, documentation standards, and performance expectations
Ongoing collaboration with Sales, Accounting, and Operations partners
Exposure to high-impact revenue activities and real-world sales operations
A fast-paced environment that builds confidence, ownership, and operational expertise

#LI-ONSITE#LI-KT1Share this job:Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at https://www.xerox.com/en-us/jobs/connection and explore our commitment to connection and belonging! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxTARecruiting@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.© 2026 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.

Xerox

Apply Now