CORE PROFILE Assist the Anti-Fraud Unit and Quality Assurance and Knowledge Management Lead/Manager in performing Quality Assurance checks and creating policies and procedures as well as ensuring adherence to it. NATURE OF WORK Performs Quality Assurance evaluations, according to the required monthly quota per team/analyst, agreed case sampling, documented and published policies and procedures, and/or work instructions. Capable of understanding complex processes/systems and putting them into documented work instructions and/or procedures. Ensures proper cascade of the new or changed processes and/or regulations. Provide coaching support to analysts to identify areas of opportunities and development. Collaborates with cross-functional teams and stakeholders to ensure adherence to the policies and procedures. Participates in team discussions on process calibrations and alignment. DISPLAYED SKILL MASTERY Keen attention to detail, minimal tolerance to misalignment, open to recommendations and suggestions from different groups/functions. Proactively contributes ideas and suggestions to the management with confidence and respect. Assist the leads/management in identifying key opportunities to optimize processes and execute a lean management approach. Can perform root-cause analysis and make recommendations for addressing identified deficiencies and tasks that require continuous improvements. Value time management and assertive in expressing ideas/thoughts. Driven to achieve results in an efficient and high-quality manner. REQUIRED QUALIFICATIONS Graduate of any 4-year course. Experience as a Quality Assurance Analyst in a Fintech/Financial Institution/Banking is a must. Knowledge of MS Office, Reporting, and/or QA-specific tools/systems. Show more Show less