Admin & Customer Support Specialist

• Provide exceptional customer support via phone, email, and chat

• Handle inbound inquiries and resolve customer concerns in a timely and professional manner

• Maintain accurate records of customer interactions and updates in the system

• Assist with administrative tasks such as data entry, scheduling, and reporting

• Support internal teams with coordination and documentation

• Perform outbound calls as needed (follow-ups, confirmations, or basic outreach)

• Help improve processes to enhance overall customer experience

• Proven experience in customer support, administrative support, or a similar role

• Strong verbal and written English communication skills

• Neutral or minimal accent with a clear and professional phone presence is required

• Highly organized with strong attention to detail

• Ability to multitask and manage time effectively

• Tech-savvy and comfortable using CRM tools and communication platforms

• Experience working remotely

• Background in virtual assistance or administrative roles

• Familiarity with CRM systems (e.g., Salesforce, HubSpot, Zoho)

• Experience handling basic outbound calls or customer follow-ups

• Remote work environment

• Competitive compensation

• Opportunity for growth and long-term collaboration

• Supportive and dynamic team

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