Travel Counselor (Pipeline)
CWT
- Taguig City, Metro Manila
- Permanent
- Full-time
- Provides consultative customer support services to client via multiple channels
- Creates and completes travel arrangements (car, hotel, air , rail) for moderately complex accounts
- Sells products that are of commercial value to CWT and contribute to CWT's profitability; sells 'add on' attachments (hotel, other); upsells targeted areas of travel
- Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
- Works under moderate supervision
- Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares
- Escalates more complex problems to more experienced staff
- Assignments include both routine and non-routine work
- Strong verbal and written communication skills and attention to detail
- Fluent verbal skills in English
- Great active listening and information gathering skills.
- Proactive consultant – solutions oriented and accountable.
- Able to use current technology and easily adapt to changes in technology as they come.
- A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too
- Must be a “Team Player” and work cohesively with others internally and externally.
- A positive, “can do” attitude, willingness to learn and grow!