About Us PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero's world-class outsourcing and human-centered approach with Crescendo's expertise in customer experience and operational excellence, we are redefining the future of CX. Together, we're introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empower businesses and the people behind them to extend their impact worldwide. As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive. Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo. The Role The HR Manager is responsible for overseeing all aspects of human resources practices and processes. This role serves as a point of contact for employees and management, promoting a positive workplace culture and ensuring compliance with labor laws. The HR Manager will lead HR initiatives, support recruitment, performance management, employee engagement, and training and development programs. What you'll do: Develop and implement HR strategies and initiatives aligned with the overall business strategy. Oversee performance management systems, including performance reviews and employee development plans. Ensure compliance with labor laws and regulations, and maintain employee records in accordance with legal requirements. Foster a positive work environment through effective employee relations practices and conflict resolution. Design and deliver training programs to enhance employee skills and professional growth. Develop and implement HR policies and procedures in line with organizational goals. Conduct compensation and benefits analysis to ensure competitiveness in the market. Monitor employee engagement and implement strategies to enhance employee satisfaction and retention. Prepare and maintain HR reports and metrics for management review. What we expect from you: Bachelor's degree in Human Resources, Business Administration, or a related field; Master's degree or HR certification (e.g., SHRM-CP, PHR) is a plus. 3-5 years of experience in HR management or a related field. Strong understanding of labor laws and HR best practices. Excellent interpersonal, communication, and conflict-resolution skills. Ability to work effectively in a team and independently. What you'll get in return: Full-time employment Competitive compensation based on experience Flexible working arrangements Access to free posture-based fitness workouts from home paid Sabbatical Leave Training opportunities provided by PartnerHero and outside entities 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development Company Culture Is At Our Core Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions. Care for others - Cooperate, empathize, and seek opportunities to put each other first. Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments. Take ownership - Doing the right thing should come naturally. Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected]. PRIVACY NOTICE PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about PartnerHero's privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here. Show more Show less