Global Vendor Specialist - US&C

Taguig City, Metro Manila
Permanent
Full-time

27 days ago

This is a Vendor Management Specialist role, where the employee will manage - Daily/ Weekly/ Monthly site performance metric tracking, provide KPI trends, insights & highlight problem areas within managed businesses.The selected candidate will also be responsible for coordinating cross functional projects and documentation while driving data driven analysis in order to identify problem areas.What the Candidate Will Do:

Track day to day vendor performance metrics.
Report critical call outs and business improvement insights.
Execute performance improvement projects across vendors and businesses.
Create and follow through with root cause analysis of identified problem areas within our vendor operations.
Build and maintain a working relationship between Uber and Vendor partners.
Coordinate & organise cross-functional projects while maintaining robust documentation.
Proactively identify problem areas to drive KPI improvements through data analysis and present them in a meaningful way.
Draft stakeholder communications.

The Experience You'll Bring:Basic Qualifications

Ability to work US business hours.
A working knowledge of Google Workspace suite (Slides, sheets, docs, etc)
An understanding of Uber products and business within the US & Canada market.
Prior experience in customer experience delivery.
Should be a self starter & proactive problem solver.
Collaborate closely with internal program stakeholders to identify, develop, and implement strategies for streamlining processes and executing program demands.
Communicate effectively with all levels of the organization, providing regular updates on project status, challenges, and achievements.
Identify areas for improvement in vendor operations and compliance, proposing and implementing changes that enhance efficiency and effectiveness.

Preferred Qualifications

Expert skill level of Google Workplace suite (Slides, Sheets, Docs).
Excellent story-telling and presentation design skills.
Prior experience in driving customer experience delivery for Uber product across multiple markets (Preferably US & Canada).
Project coordination experience.
Experience with data analysis.
Experience with contact centre servicing and managing vendor relations.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.

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