Join Our Team as a System Engineer! Location: Onsite-BGC | Schedule: 24/7 Shifts | Level: Tier 1/2 Support At IT By Design , our System Engineers are more than just tech troubleshooters-they're the frontline heroes delivering exceptional support to our global clients. Whether it's resolving desktop, software, or network issues, you'll be the calm in the chaos, the solution in the storm. You'll respond to tickets via phone, email, and chat-always with a focus on SLAs, resolution time, and customer satisfaction. What You Bring to the Table: Bachelor's Degree (required) 2+ years in IT Service Desk, Tech Support, or BPO Experience supporting international clients (US, EMEA, AUS) Strong English communication (written & verbal) Hands-on knowledge of: Windows 10/Desktop OS Microsoft 365/Office troubleshooting Active Directory & Network basics Core Responsibilities: Provide Tier 1/2 tech support across multiple time zones Install, troubleshoot, and support Microsoft applications Escalate unresolved issues while ensuring SLAs are met Keep clear documentation of all support cases Collaborate with cross-functional teams to drive fast resolutions What Makes You a Great Fit: Excellent communication & problem-solving skills Empathetic, professional, and customer-first attitude Flexible to work any shift in a 24x7 environment Team player who can also work independently Committed to on-site work and career growth Perks & Benefits: Competitive pay + performance bonuses HMO with dependent coverage Free Meal. Free Accommodation Work-On-Site Allowance Shuttle Services 13th-month pay, allowances, and government-mandated benefits Leadership development & continuous learning programs Night differential, holiday pay, and life & pet insurance A people-first culture that values innovation, collaboration, and growth Training, IT Certifications & upskilling opportunities Why IT By Design Because here, you're not just fixing issues-you're building trust. You'll work in a people-first culture that values learning, collaboration, and growth. At ITBD, we support your success every step of the way. About Us: IT By Design is a global MSP headquartered in Jersey City, NJ, with offices in the US, India, and the Philippines. For 20+ years, we've been powering high-performing MSPs with 24x7x365 services across Helpdesk, NOC, SOC, Cybersecurity, and more. We don't just support IT-we empower people and possibilities.