Client Services Associate

Scale Virtually

  • Philippines
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
About the RoleAt Scale Virtually, we help fast-growing U.S. companies streamline operations, optimize offshore teams, and scale with confidence. As part of our Client Services team, you’ll work directly with clients across industries like healthcare, e-commerce, tech, and logistics to solve real operational challenges.Your job is to document, simplify, and improve client workflows—turning complex, chaotic systems into clear processes and playbooks that teams can follow and scale. This is a client-facing role for someone who thrives in structure, clarity, and execution.What You’ll Do
  • Work with U.S.-based clients to map out business processes and identify inefficiencies
  • Build clean, step-by-step documentation including SOPs, process flows, and internal guides
  • Turn unclear workflows into streamlined systems that offshore teams can execute
  • Lead client calls and working sessions to gather information, review documentation, and align on process improvements
  • Collaborate with internal teams to ensure handoffs, quality, and deliverables meet client expectations
  • Update documentation as processes evolve, ensuring accuracy and relevance across departments
Why This Role Matters
  • You help BPO teams perform better by removing friction, confusion, and delays
  • Clients rely on your documentation to train new hires, scale their support teams, and meet SLAs
  • You turn chaos into clarity, which directly impacts client satisfaction and operational results
How to ApplyPlease record a short voice note using Vocaroo answering the following:
  • Tell us about a time you improved a process for a client
  • How do you handle misalignment between a client’s expectations and your internal team
  • Are you comfortable leading client calls and presenting documentation
Submit your Vocaroo link with your application:If you’re someone who thrives on structure, takes initiative, and loves creating order from complexity—we want to work with you.Apply now and become the backbone of process excellence for our U.S. clients.RequirementsYou’re a Great Fit If You...
  • Have 2+ years of experience in BPO operations, client services, or process documentation
  • Are comfortable leading calls, asking the right questions, and organizing messy systems
  • Have excellent English communication skills—both written and verbal
  • Are skilled with tools like Google Workspace, Lucidchart, Miro, ClickUp, Asana, or Trello
  • Are detail-oriented, self-directed, and focused on execution
  • Thrive in fast-paced environments and remote team structures
  • Bonus: You’ve worked with U.S. clients and understand offshore process alignment
Benefits
  • Fully remote work, Full-Time and Long-Term role (not project-based)
  • Competitive Salary & appraisal opportunities
  • HMO & Insurance
  • PTO
  • Lots of opportunities and areas for growth as this is a head role!

Scale Virtually