Mandarin Technical Support Analyst | Open to High School and College Undergraduates

J-K Network Services View all jobs

Taguig City, Metro Manila
₱60,000-70,000 per month
Permanent
Full-time

1 month ago

Company Profile: A fastest-growing Software Company that partnered with the Biggest Multinational Technology Company in the Global Market.Position: Mandarin Technical Support AnalystIndustry: Software CompanyLocation: Makati CitySchedule: Shifting Schedule | NightshiftSalary: Php 60,000 - Php 70,000Work Set-up: Hybrid Set-up (3x Onsite and 2x at Home)BENEFITS :

HMO since day 1 of employment (2 free dependents)
Annual and Sick Leaves (Convertible to Cash)
Compassionate Leave (5 days)
Optical/Medicine Reimbursement (HMO)
Employee Awards (Years of Service)
Life Insurance (Upon regularization)
Business Travel Opportunities
Competitive Bonus and Incentives
Other Exciting Allowances

Responsibilities of Job Application:

Mandarin Technical Support is responsible for analyzingcomplex issues by reviewing product-specific logs andutilizingroot-cause analysisskills.
Will serve as the contact person for customers and will answer inquiries regularly viaphone calls, email, and remote sessions.
Mandarin Technical Support will identify the root cause of problems users face with product software, such as application crashes, compatibility issues, installation errors, or network connectivity problems.
Assisting users with account-related issues like password resets, account access, and licensing concerns.

Hiring Process:

Paper Screening
Language Assessment
Initial Panel Interview
Final Interview

HOW TO APPLY:For inquiries contact us:Look for: MS. SHEENADo you know someone? Refer your friend and well give you a Referral Bonus once they get their dream job through us!Apply now and bring home an exclusive J-K Network Hoodie once you get hired by any of our clients!

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