Job Qualifications: Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent. CCNA Collaboration and/or equivalent combination of education or work experience. At least 5 years acting as a lead voice support engineer in infrastructure/voice network environments performing voice network planning, architecture design, engineering (hardware and software) and optimization. At least 5 years of engineering and deployment experience. Strong knowledge of voice network hardware and software, voice network infrastructure and design, voice topologies and protocols. Experience in configuring and troubleshooting Cisco Unity Connection Cisco Unified Call Manager (CUCM) Experience in configuring and troubleshooting Cisco Contact Center tools (Finesse, Egain, Calabrio, ICM) Knowledge and troubleshooting Cisco Unified Border Element (CUBE)