IP Team Lead
- Makati City, Metro Manila
- Permanent
- Full-time
We are seeking an experienced and motivated IP Team Lead to oversee a team of medical coders, auditors, trainers, or customer service agents. The role involves managing day-to-day operations, ensuring high-quality output, supporting client needs, and guiding the personal and professional growth of team members. The ideal candidate is a strong leader with excellent organizational, communication, and problem-solving skills.Key Responsibilities:Manage daily operations including task assignments, monitoring progress, and ensuring timely resolution of quality issues.Allocate resources effectively to consistently meet reporting and performance targets.Address client queries and concerns promptly, providing solutions and building strong client relationships.Participate in client teleconferences to enhance collaboration and trust.Generate and analyze reports using MS Office tools to monitor performance and quality.Conduct regular performance reviews and coaching sessions with staff.Share client updates with the team in a timely manner and ensure compliance with directives.Oversee scheduling, leave management, and staffing levels to maintain smooth operations.Ensure month-end deliverables are met and submit reports for management review.Support staff development through training, coaching, and incentive program recommendations.Guide team representatives (POC) in addressing client concerns and providing accurate solutions.Contribute to a positive team culture through professionalism, teamwork, adaptability, and mutual respect.Perform other tasks as required to meet evolving business needs.Qualifications:Graduate of any four-year course, preferably in life sciences.At least 1 year of experience as a Team Lead in the medical coding industry.Certification in medical coding and auditing (e.g., AHIMA, AAPC) preferred.Strong supervisory, leadership, and management skills.Excellent verbal and written communication skills in American English.Proficient in MS Excel, PowerPoint, and other reporting tools.Highly organized with keen attention to detail and ability to multitask effectively.Results-driven, goal-oriented, and able to handle shifting priorities.Approachable, objective, and skilled in giving and receiving constructive feedback.Must demonstrate reliability, professionalism, and the ability to inspire and motivate a team.Why Join Us?
This role offers the opportunity to lead a dynamic team in a supportive and collaborative environment. You will play a key role in ensuring operational excellence, client satisfaction, and the professional growth of your team while contributing to the company's success.