Unify CX is looking for an extraordinary Contact Center Trainer to join our motivated and ambitious team. Role: Contact Center Trainer Work Location/Setup: Philippines | On-Site Shift Schedule: 5-day work week | Shifting Schedule | Graveyard Benefits: Day 1 HMO | Day 1 Life Insurance What Will You Do As the Contact Center Trainer, the overall purpose of the is to facilitate on premise and virtual new hire and continuous education training, develop and organize content and curriculum, and educate Trainees in order to successfully graduate prepared and on schedule. Ultimately, you will make sure our customer service agents build the skills necessary to deliver excellent levels of individual performance and customer satisfaction. The position will be based in our call center in Quezon City In This Role You Will Prepare and provide on-premise and/or virtual training for new hires. Ensure that knowledge checks are in place to guarantee preparedness for handling customer phone interactions Provide ongoing training of new and updated information, products, and processes Create a positive and engaging virtual learning environment Develop team skills in areas of customer service and communication Ensure that all team members receive appropriate motivation, direction, coaching and feedback to achieve the learning objectives Assemble and distribute course materials and teaching aids Track completion of training and all testing results by employee Provide feedback to management regarding individual attendance and progress during training and nesting Coordinate with training management to identify new training needs and recommend additional learning material as appropriate Assist with on-going training needs Provide production floor support during nesting Other duties as required Who You Are To be considered, candidates are expected to have the following: Required Qualifications 1-2 years of adult learning training experience, preferably in a call center environment Excellent communication and presentation skills Sound understanding of adult learning techniques, best practices in training design and delivery, blended learning methodologies and industry best practice Ability to work in a challenging environment with frequent interruptions, changing priorities, and deadlines Ability to train on repetitive material while maintaining focus and enthusiasm Familiarity with interactive learning techniques Experience with Learning Management Software (LMS) preferred Excellent organizational skills, detail-oriented Proficiency in all Microsoft Office programs Ability to work independently and finish tasks with minimal supervision Preferred Qualifications 2-4 years of experience in training or coaching within a contact center or customer service environment. Familiarity with the industry (e.g., telecommunications, broadband communication and video services.) can be beneficial for understanding specific customer needs. Proficiency with training platforms or Learning Management Systems (LMS) like Moodle or Talent LMS. Ability to convey information clearly, both in writing and verbally. Comfort in leading group sessions, webinars, or one-on-one coaching. Curriculum Development: Experience creating training materials, guides, or modules based on team needs and performance data. Coaching and Mentoring: Ability to assess and improve agent performance through coaching. Knowledge of Contact Center Operations: Familiarity with key metrics (e.g., AHT, FCR) and how they influence training strategies. Who We Are unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele. At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision. unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity. Show more Show less