Who we are:Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Web.com, Bluehost, HostGator, Domain.com, Network Solutions, and Register.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.In this role, you will provide the first impression to customers who call in looking to build their online presence. You will join a team who interact with existing and potential customers and share best practices and ideas. We take a consultative approach to sales - learning about the needs of each customer and fitting them into the best product or service available. Our mission is to provide a world-class sales experience to every customer we work with by giving them the tools and insights they need to make their vision a reality.What You’ll Do:Field inbound calls and identify areas to help our customers' online presence.Educate customers about their website and current marketing strategy to help them understand the importance of having an online presence.Provide consultation to customers regarding new products and services that will help their businesses succeed.Provide issue resolutions within our scope of support; directing customers to paid solutions or third-party steps as appropriate.Meet metrics that could include but are not limited to customer satisfaction and daily sales targets.Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment.Apply solid sales skills to understand customer’s needs and close all sales with integrity.Who You Are:Must have strong sales experience.Driven - to consistently meet and exceed sales objectives.Exceptional and persuasive communication skills, both verbal and writtenStrong passion for helping small and medium sized businesses succeed.Why You’ll Love Us:We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid, or work-from-the-office environment.Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with one free dependent upon one year of service! We also give out Punctuality Bonus, Generous Vacation policy, and much more!Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.
