Junior Systems Administrator

• Assist with implementing IT efficiency and self-service.
• Assist with management of hardware and software vendors.
• Communicate effectively with management and internal teams.
• Configure equipment for New Hires & Replacement equipment.
• Coordinate and execute IT asset lifecycle activities from requisition through disposal.
• Demonstrates a willingness to work as a member of a team.
• Demonstrates competence in documenting trouble ticket resolutions, maintains company knowledgebase articles and actively participates in maintaining and support policies and procedures.
• Demonstrates competence in prioritizing user issues and resolving within company defined Service Level Agreements (SLAs).
• Demonstrates competence in troubleshooting and resolution of reported issues and the ability to escalate through appropriate channels any issues that cannot be resolved.
• Demonstrates the ability to manage time and resources in the best interest of the company.
• Identifies opportunities to see where training needs would improve productivity within the department or within the company.
• Maintains an ever-increasing level of proficiency in hardware, software, networking, and other technologies related to the IT Ops department.
• Manage ticketing queue and projects.
• Perform BitLocker installs, data recovery, and backups.
• Perform IT Audits/governance as needed.
• Perform other related duties as assigned.
• Perform security patching.
• Respond to IT and end users for resolution of issues and requests.
• Responsible for obtaining information to diagnose a problem, and simultaneously create, assign, and document issues into the respective documentation platform.
• Reviews, updates, and maintains tickets until they are closed.
• Skilled in communication under potentially adverse situations with a focus on customer service and satisfaction.
• Works closely with the Senior Systems Analyst and ServiceDesk Manager.

• 2 or more years related work experience in helpdesk environment preferred
• Ability and willingness to accept direction and work in a team environment
• Ability to gain knowledge and understanding of internal software
• Able to build solid customer relationships
• Active Directory
• Amazon Connect
• An ability to understand complex issues and learn quickly
• BitLocker
• Excellent oral and written communication skills
• Familiarity with Call Center Environments
• Knowledge of antivirus tools (Palo Alto Cortex preferred)
• Good interpersonal skills
• In-depth knowledge of Microsoft Windows 10/11, Windows Server, Active Directory, Exchange, Office 365, Teams
• In-depth knowledge of vCenter
• In-depth knowledge of SANs
• Knowledge and experience with PCs, Servers, network hardware and software
• ManageEngine Asset Explorer
• Mature professional attitude
• Team player
• Ticketing systems (JitBit is preferred)
• Works well under pressure

Satellite Office