Customer Service Manager
- Pulilan, Bulacan
- Permanent
- Full-time
- Conduct performance management, talent development, succession planning and engagement.
- Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
- Use comprehensive knowledge of supply customer service practices and procedures to support and assist in developing tactical customer service strategies for a small customer base.
- Provide support and feedback to define improvement projects and commitments that require a thorough understanding of customer service practices and procedures for a small team.
- Other duties as assigned
- Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.
- Bachelor's degree in a related field or equivalent experience
- Minimum requirement of 1 year relevant work experience. Typically reflects 3 years or more of relevant experience
- Must have strong background in Supply Chain Customer Service/Order Management for a Manufacturing company
- Must have people management experience
- Experience in an agriculture company is a plus
- Willing to be based in Pulilan