T2 Cloud Support Engineer
ScalableOS
- Manila City, Metro Manila
- Permanent
- Full-time
- Background and understanding of technical cloud-based MSP workspace and environment.
- Debugging issues for various flavors of Windows, Linux, and Mac.
- Server administration (2008,2012,2016,2019)
- Domain Controllers, Active Directory, DNS, DHCP.
- RMM tools (Kaseya, SolarWinds RMM, Ninja)
- Monitoring alerting tools (Atera, NPM, SAM, DPA, PRTG, ManageEngine, Cacti, Zabbix)
- Alerts configurations and escalations (email, SMS, etc.)
- Backups (SolarWinds, Acronis, Symantec, Veeam, Veritas, etc.)
- Virtualization concepts (KVM, Citrix, VMware ESXi, Hyper-V)
- Private/Public/Hybrid cloud concepts (AWS, Azure, Google, O365, GSuite)
- OS patching/updating tools (SCCM, SCOM, WSUS, WDS)
- Proxy gateways/firewalls (Cisco ASA, McAfee, Barracuda, PFSense, TMG Forefront)
- Networking concepts (Switching, Routing, TCP/IP, OSI, VLAN, etc.)
- Experience with Enterprise Antivirus Software (Sophos, TrendMicro)
- Good understanding of software and hardware techniques for x86 virtualizations.
- Analyze system logs and identify potential issues with computer systems.
- Talk to clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
- Responsible for documenting the configuration of the system.
- Effectively multitask and manage competing priorities
- Team player - ready to contribute whatever it takes or play any role on a team to get the job done
- Intune management experience
- O365 Products and MS CSP Portal: administering M365, licenses, tenants, subscriptions and operational best practices.
- BSc. Engineering degree (Electrical/Telecom/Computer)
- Preferred certifications (will be a plus) CCNA, MCSE, MCSA, MCITP, MOS, HCNA, HCIA, CCNA-SECURITY, SolarWinds SCP, VMware, Veeam, O365
- Highly technical, organized, and have excellent communication and people skills.
- A highly motivated individual who thrives in a fast-paced environment.
- Comfortable in both local and global working environments.
- Excellent time management & organizational skills
- A friendly, positive, and customer-driven attitude
- Should be willing to accept a long-term work-from-home arrangement.
- Should be amenable to a permanent night shift schedule.