The Telesales Officer is responsible for meeting sales targets for financial products and services within their assigned product/campaign. The overall objective is to utilize in-depth product knowledge to uncover needs in order to present financial solutions to our clients in order to deliver individual as well as channel productivity targets. Essential Duties and Responsibilities Achieve monthly productivity targets by delighting customers through sales via tele calling. Contact customers via call and present the bank's product offerings. Introduce competitive products and financial services to enhnace customer's engagement with the bank. Provide recommendations and financial solutions to address customer's needs while providing excellent customer service to maintain customer relationship and improve customer satisfaction. Conduct inbound or outbound non-face-to-face sales activities regarding cards and loan products. Support multiple revenue streams via cross-selling and referral of other cards and loan products. Appropriately assess risk while conducting business by ensuring that they adhere to policies and approved processes at all times. Experience Graduate of any 4-yr course Open to fresh graduates and experienced professionals. With previous sales/customer service experience is a plus but not required. Highly driven and motivated to achieve sales targets and goals. Has good communication skills. Articulate and confident in order to engage clients during call outs. Has the ability to exercise sound judgement to be able to recommend and negotiate the best financial solution to address client needs. Has positive attitude enabling them to work effectively with peers as well as internal and external clients. A good team player who is committed to deliver not just personal targets but willing to work with the team to deliver business goals as well. Qualifications Knowledge on the bank's products Consistently demonstrates clear and concise written and verbal communication skills Conveys ideas effectively in oral Tele-sales skill and persuasive/effective pitch skill Customer service-oriented mindset Proficient in Microsoft Office with an emphasis on MS Excel Tele-sales manner Preventive efforts to manage customer complaints Proactive attitude Education: Bachelor's/University degree or equivalent experience Skills - Accountability, Adaptability, Communication, Critical thinking, Emotional intelligence, Ethics, Negotiation, Persistence, Positive attitude, Resilience, Teamwork Show more Show less