Knowledge Content Specialist (L&D)

Snappr

  • Metro Manila
  • Permanent
  • Full-time
  • 1 month ago
At Snappr, we empower businesses to drive sales through better visual stories. We use technology to produce and deliver high-quality imagery that businesses need, leveraging our network of professional photographers and our AI products.We foster a culture of extreme ownership, empowering our team to excel as business owners. We're not just a team; we're a league of A-players dedicated to reaching peak performance. As an analytical creative, you'll thrive in our unrivaled environment, where technology meets creativity. We embrace diversity and invite individuals from all backgrounds to join us in revolutionizing the ecosystem of visual content, building a future where we help businesses drive growth and sales by telling better visual stories.About the role:One of Snappr's biggest priorities is to optimize our content development and management framework. That's policies, email, phone, chat, and cool in-app content-driven automation to help our agents, internal stakeholders, partners, end-customers, merchants, and enterprise businesses all over the world. We strive to make content a strategic lever for Snappr and its customers.What you'll do:
  • Strive every day to use the content as a driving advantage for Snappr and its customers
  • Write internal and external articles, communications, etc. on an ongoing basis
  • Develop leveraged content strategies (in-app and web-based Help Center for our different audiences, internal support KB articles, and flows, etc.)
  • Create and manage a central repository of all company operational policies and procedures
  • Design and execute experiments to improve the quality and efficiency of Snappr support content
  • Review audience feedback and interpret content effectiveness; independently and collaboratively provide data-driven analysis and content recommendations
  • Be a high-integrity partner to our L&D, Training, and Quality teams
What you'll need:
  • Bilingual proficiency in written and spoken English
  • Minimum 4 years of relevant content experience
  • Self-help/help center content writing experience (can include instructional/training and knowledge base articles)
  • Open to other industries, but ideally from BPOs
  • At least a C1 CEFR proficiency level
  • Minimum 2 years of relevant project/ program management experience
  • Experience with content strategy and content design
  • Strong copywriting and editing skills, and the ability to deliver content effectively

Snappr