Sales and Customer Operations Associate

Cebu City, Cebu
Permanent
Full-time

1 month ago

Job Description:With Intelligence is an information exchange. We connect allocators and fund managers, across multiple asset classes, to the people and insight-enriched data they need to raise and allocate assets.Our investor powered data helps clients make smarter allocations decisions. Our events provide unique access to the investor communities. We enrich our data with stories, insight and intelligence, gained through long-standing and trusted relationships.The Sales & Customer Operations team team are tasked with providing vital support to our sales and customer success teams across With Intelligence's business intelligence product suite. We are looking for a Sales & Customer Operations Associate to join our expanding team. In addition to the requirements outlined below the ideal candidate should be a self-starter, flexible, able to work independently and in a team, and exude a positive job attitude.Responsibilities

To provide operational support to the sales and customer success teams

Assist other members of the operations team in being the first line of support to our other customer facing teams, and the customers themselves

Lead conversion and assignment to the sales team

Work with the business to ensure data integrity, driving accuracy of customer data to help commercial teams achieve their objectives

Account administration activities with the end goal of driving customer usage

Manage and maintain customer records in Salesforce

Perform clean up and conversion of data in our systems and Salesforce

Ad-hoc duties assigned by the Manager

Requirements:

Minimum 1 year of relevant working experience

Possess excellent oral and written English communication skills

Proficiency with Salesforce and MS Office Suite, particularly MS Excel and MS Outlook

Experience with any customer service platforms (EG Zendesk, Freshdesk) a plus

Strong in multi-tasking with the ability to prioritize and manage time effectively

Resourceful with good research skills

Meticulous and well-organized individual with good attention to detail

Ability to take constructive feedback and a willingness to learn new skills

Diligent, proactive, responsible, and comfortable with accountability

Able to work both independently and within a team

Benefits:Why Join With Intelligence?With Intelligence is a leading provider of data on, and for, the alternative asset management industry. We deliver and provide a unique and rich blend of data and intelligence that includes profiles, fund information, people, indices, news, performance metrics, valuable analyst perspectives, and our renowned investors' intentions and preferences. This is required for our clients to spot their next big opportunity. Via our data platform and our events, we help businesses to make the right connections and conversations to achieve their goals.With Intelligence values togetherness with its people in enhancing holistic wellness that extends even outside of work:Employee Wellness and Support

HMO Coverage from Day 1 - free for employee and 2 dependents
Life Insurance Coverage from Day 1 - up to 4x annual salary
Employee Assistance Program (EAP) thru Lifeworks

Financially Together

Medical and Clothing Allowance
With Hardship Fund
Share With Scheme

Learning and Growth

Premium access to Go-1 LMS with over 8000+ courses
Monthly Lunch and Learn sessions

Work-Life Balance

Flexi Fridays - enjoy your Friday afternoons!
Shifts Schedule will be 9:00 AM - 6:00 PM
With Clubs for your passion and hobbies
Quarterly Team Lunches and other social activities

With Intelligence

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