LEAD, PROJECT

• Responsible for successful implementation of internal and external projects within time and budget.
• Understands SOW and project requirements aligned with company standards.
• Follows departmental business processes.
• Conducts risk analysis and designs mitigation plans.

• Executes and coordinates activities with the Project Committee based on the Master Plan.
• Conducts root-cause analysis and assists in creating solutions.
• Coordinates team efforts to ensure progress and identify challenges.
• Reviews departmental deliverables and controls client delivery for quality.
• Validates and reviews timelines with the Project Committee.

• Acts as the main POC for the client during implementations.
• Maintains constant communication and provides detailed reports, calls, and meetings.
• Coordinates with the client’s main POC and ensures SOW alignment.
• Serves as mediator between Project Committee and client.
• Communicates changes, progress, and statuses.
• Aligns internal team with client and introduces project committee.

• Supports operations for 4 weeks post-Go Live.
• Ensures consistency and adherence to client requirements.
• Completes implementation report for transition to Operations.
• Follows up on open items and ensures full project closure.
• Conducts implementation audit and measures alignment with client requirements and company standards (QGBM).
• Sends evaluation surveys to assess overall process.

• Designs project plans for new projects.
• Presents plans during program launch.
• Assigns priority levels and tracks project progress.
• Provides consultancy services to Operations.

• Receives and conducts internal/external trainings.
• Conducts teach-backs and develops training programs.

• Bachelor’s Degree holder.
• 6 months to 1 year of related work experience.
• Project Management orientation.
• Exposure to call center industry language.

• Project Management
• Documentation and Reports
• Data Management
• Business Software Applications
• Communication

Qualfon