INT-692D507
KMC Solutions Inc
- Makati City, Metro Manila
- Permanent
- Full-time
- Provides first-line investigation and diagnosis
- Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
- Escalates unresolved incidents/service requests within agreed timescales
- Logs relevant incident/service request details per help desk procedures
- Communicates with client regarding incident progress
- Ensures tickets are always updated until issues are resolved
- Conducts hardware and software maintenance and support
- Performs IMAC (Install, Move, Add and Change)
- Local network support and/or assists centralized Network team
- Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners
- Assists Asset Management Team in inventory of IT assets
- Performs deployment and movement of IT assets
- Performs additional task that may be assigned by the immediate supervisor
- Excellent customer interface skills
- Good interpersonal communication skills
- Understanding of customer satisfaction principles and practices
- Ability to write technical support documentation
- Team player
- Ability to work under pressure
- Good organizational and time management skills
- Good analytical and problem-solving skills
- Maintains strong attention to detail in high-pressure situations
- Strong communications skills, both written and oral
- Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent
- 1-year experience as technical support
- Knowledgeable in MS-Windows Environment, MS-Office and Office 365 applications
- Willing to be assigned to multiple locations
- Excellent in English communication skills both verbal and written
- Willing to work on shifting schedule, Holiday, weekends and Night shift
- Experience and knowledge in Active Directory and ticketing systems is a plus