Customer Service Manager in Mandaluyong Manufacturing Industry JOB SUMMARY -The Customer Service Manager provides direction, instructions and guidance to the CSR Team. Ensure that the team members are providing high quality customer service in line with the company&aposs core values. The CSM is responsible in providing a productive and motivating work environment, and addressing any issues from customers or clients. Maintains & releases record of By-SKU, By-area, By-Salesman and By-Channel Monthly Sales Data to all stakeholders. EDUCATION -Bachelor's Degree in any Business-related course or equivalent WORK EXPERIENCE -Experience handling the same function as a Manager of Supervisors COMPETENCIES AND SKILLS -Leadership and coaching skills -Excellent communication skills -Strong problem-solving and analytical skills -Complaint Management -Thorough knowledge of products and services of the company -Organizational skills -Administrative skills -Proficient in MS Office, especially Excel -Adept in the use of ERP (e.g SAP) and Analytical tools such as Power BI -High level of integrity. This is for DIRECT HIRE! Please send your resume to [HIDDEN TEXT] 0945-741-0492 Gladys Anne Roque Freelance Recruiter Linkedin: https://www.linkedin.com/in/gladysanneroque/ Spread the word! Thank you #csmanager #customerservicemanager #csm #job #jobhiring #jobopening Show more Show less