Telemarketer - Balintawak
- Quezon City, Metro Manila
- Permanent
- Full-time
Position Overview:
The Automotive Service Telemarketer is responsible for making outbound calls to prospective and existing customers to promote and sell automotive products and services. This role focuses on generating/ tapping leads, setting appointments for service/ PMS, and providing excellent customer service to increase dealership revenue.
Key Responsibilities:
- Make outbound calls to potential and existing customers using a provided call list or service database.
- Promote automotive products such as vehicles, parts, service packages, warranties, and financing options.
- Identify customer needs and provide relevant information about products and services.
- Set appointments for PMS or repair of JMC units.
- Maintain accurate and detailed records of all calls and customer interactions in the CRM system.
- Handle customer inquiries and resolve issues or escalate them as necessary.
- Meet or exceed daily, weekly, and monthly call and service targets.
- Stay informed about product knowledge, promotions, and dealership updates.
- Previous experience in telemarketing, sales, service, or customer service preferred.
- Strong communication and persuasion skills.
- Ability to work in a fast-paced environment with a target-driven approach.
- Familiarity with automotive products and terminology is a plus.
- Proficiency in CRM software and Microsoft Office.
- College graduate/ Vocational graduate or equivalent required; further education is a plus.
Based in a JMC dealership in Balintawak, Quezon City. Monday to Saturday work schedule. 8:30am to 5:30 working hours.Powered by JazzHR