Identity Support Analyst (AU Pharmacy Retailer, Hybrid)
ConnectOS
- Mandaluyong City, Metro Manila
- Permanent
- Full-time
- Bachelor's degree in Information Management, Information Technology, Information System, Computer Science, Computer Engineering, or equivalent.
- At least 2 years of L2 experience in IAM/Identity Support preferably in a Global operation/environment.
- Skills/Tools/Technologies required: IAM, SAML/SCIM Configuration, Okta (or similar tool/s)
- Okta Certification/s
- Handle configuration tasks for SAML/SCIM applications and support BAU activities.
- Provide level 2 support for the identity platform, resolving issues efficiently to maintain service levels.
- Provides critical day-to-day operational support, ensuring the stable and efficient management of identity services.
- Facilitates quick resolution of BAU issues, improving user satisfaction and productivity.
- Supports the continuous improvement of identity services by assisting in the implementation of new features and fixes.
- Ensure the identity platform adheres to the latest security best practices, mitigating potential vulnerabilities.
- Proactively address compliance requirements, reducing legal and financial risks associated with data breaches.
- Reduction in security incidents related to identity management.
- Successful audits demonstrating compliance with relevant regulations.
- Assist the Senior Identity Engineer in project work to ensure strategic initiatives progress smoothly without disruption from BAU tasks.
- Hybrid (2-3 days/ week, Office-based; 2-3 days, Home-based)
- Medical, Dental Coverage and Life insurance
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA