Product Support

• Product Issue Investigation & Support

• Investigate and troubleshoot product related issues reported by internal teams, partners, or customers.
• Work closely with Engineering and Product teams to resolve technical issues in a timely manner.
• Escalate critical incidents and monitor resolution progress.
• System Monitoring & Analysis

• Monitor product flow and system behavior to identify anomalies or potential issues.
• Ensure product reliability and smooth daily operations, e.g. handle stuck applications or stuck transactions
• Internal Support

• Provide support to internal stakeholders such as Customer Support, Operations, and Business teams.
• Act as the product expert for troubleshooting operational problems.
• Provide support to the product manager for integration purposes
• Documentation & Process Improvement

• Create and maintain product troubleshooting guides and internal documentation.
• Document common issues and solutions for faster resolution.
• Suggest product improvements based on recurring issues or operational feedback.
• Collaboration

• Work closely with Product Managers to improve product performance and stability.
• Coordinate with Engineering teams for bug fixes and technical improvements.
• Support product launches and ensure operational readiness.

• 2–4 years of experience in Product Support or Technical Support in a tech company.
• Having technical skills in SQL query.
• Ability to investigate issues using logs, transaction data, or system outputs. Capability to understand the technical and brainstorm with Engineers.
• Experience working cross-functionally with Product, Analytics, Engineering, and Operations teams.
• Excellent communication skills in English. Have strong communication skills, positive energy, self-starter, strong drive to make things happen.

Kredivo Group