OverviewThe Operations Specialist handles a variety of tasks associated with the resident screening process, including but not limited to client implementations, responding to consumer disputes, processing screening applications, and handling lease document requests. This position will also monitor the department email queue while assisting with incoming/outgoing consumer mail and consumer dispute file preparation.Responsibilities
Respond to consumer disputes in a variety of methods. This can be via phone, email, regular mail, or fax
Process faxed applications, business credit reports & remote criminal requests through department database
Implement new clients for screening services
Maintain accurate records of all contact with consumers, including letters, faxes, and files
Prepare lease document conversions and revisions as needed by the client
Provide support and research for escalated calls
Communicate issues with appropriate account management and support groups
Perform other duties as requested
Qualifications
Minimum of 2 years in an administrative or customer support role required
Excellent written and verbal communication skills
Strong customer service skills required
Advanced skills with MS Word
Ability to type a minimum of 35 wpm
Strong organizational skills
Detail oriented
Occasional weekend and overtime may be requested
Strong focus on critical deadlines and timely results
Self-motivated and able to multi-task
Bachelor’s degree preferred
Minimum of 2 years of experience in applicant screening/multifamily housing preferred
